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Cape Town City Centre: Senior Operations Manager posted by Callforce Direct

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Job Description

Strategic Leadership Own end-to-end delivery of BPO insurance service operations. Develop and execute operational strategies aligned to client objectives, regulatory standards, and company KPIs. Provide direction and leadership to Operations, Team Leaders, and support functions. Operational Performance Drive achievement of SLAs, including productivity, quality, sales, retention, and customer satisfaction. Conduct regular reviews of performance dashboards, trends, and root cause analysis. Implement continuous improvement programs and automation where applicable. Regulatory & Risk Compliance Ensure 100% adherence to compliance principles across all processes. Collaborate with Compliance, QA, and Risk departments to maintain audit readiness and policy adherence. Client & Stakeholder Management Serve as the primary point of contact for high-level client escalations and strategic reviews. Build and maintain strong relationships with key clients and internal stakeholders. Prepare and present performance reports, business reviews, and improvement plans. People Management & Leadership Lead, mentor, and develop, Team Leaders, and staff. Drive engagement, recognition, and talent development programs to build strong leadership pipelines. Champion a high-performance culture and ensure succession planning. Matric / Grade 12 (essential) FAIS/RE5 and FSP compliance understanding (advantageous) Experience: 5 years as an experienced financial services Senior Operations Manager in a call centre environment. Proven success in managing insurance, lending, or financial support processes at scale. Strong background in regulatory compliance and risk management. Hands-on experience in managing large teams and multiple client portfolios Clear ITC and Criminal record .

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About Accounting / Finance Jobs in Cape Town Region

In the Cape Town region, accounting and finance positions are typically found in various industries, including financial services, technology, and manufacturing sectors. The job market for these roles is generally stable, with a steady demand for skilled professionals to support business growth and development.

Accountants and finance specialists in Cape Town can expect salaries that range from R400 000 to R1 500 000 per annum, depending on factors such as level of experience, company size, industry sector, and specific job requirements. For example, entry-level positions may start at the lower end of this range, while senior roles or those in larger companies may command higher salaries towards the upper end. However, these figures are only general guidelines and actual salaries can vary significantly depending on individual circumstances.

Common skills required for accounting and finance roles in Cape Town include proficiency in financial software such as SAP or Xero, strong analytical and problem-solving skills, excellent communication and interpersonal skills, a solid understanding of tax laws and regulations, experience with budgeting and forecasting, and a degree in accounting or a related field. Other desirable skills may include knowledge of cloud-based technologies, data analysis tools, and industry-specific regulations.

The financial services sector is one of the largest employers of accountants and finance specialists in Cape Town, followed by technology and manufacturing industries. These sectors require professionals with a strong understanding of financial management, budgeting, and forecasting to support business growth and decision-making. Other industries that may employ accounting and finance staff include construction, tourism, and agriculture.

For those interested in pursuing a career in accounting or finance, there are many opportunities for professional development and advancement. Many companies in Cape Town offer training programs and mentorship schemes to help employees build their skills and expertise. Additionally, certifications such as the Certified Public Accountant (CPA) designation can be beneficial in enhancing career prospects. Overall, a strong foundation in accounting and finance, combined with relevant work experience and industry-specific knowledge, can lead to a successful and rewarding career in this field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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