Johannesburg: Incentive Account Manager posted by Craven Cottage CC

March 11, 2026 Jobs in Central Johannesburg

Craven Cottage CC

Gauteng

Retail Management

Job Description

About the Role

We are seeking an experienced Incentive Account Manager to join our team at Craven Cottage CC, based in Johannesburg. As the primary point of contact for a portfolio of incentive travel clients, you will be responsible for managing and growing client relationships through exceptional service delivery and proactive communication. You will also be involved in designing and delivering complex incentive programmes from proposal to completion.

Key Responsibilities

Manage and grow a portfolio of incentive travel clients, acting as the primary point of contact.
Build strong, long-term relationships through exceptional service delivery and proactive communication.
Understand client objectives and translate them into creative, bespoke incentive programmes.
Lead client calls, presentations, site inspections, and post-programme debriefs.
Work on the planning, execution, and delivery of complex incentive programmes from proposal to completion.
Collaborate with internal teams and on-the-ground partners to ensure flawless programme execution.
Prepare and manage budgets, ensuring profitability and cost control.
Negotiate with suppliers to secure best value while maintaining premium quality.
Manage invoice deadlines to receive funds from clients.
Monitor supplier invoices, payments, and reconciliations in line with the company processes.

Requirements

Grade 12
Minimum 2-3 years’ experience in incentive travel, MICE or luxury group travel.
Proven experience managing complex, high-end incentives programmes.
Excellent organisational skills and attention to detail.
Solid financial acumen, including budgeting and cost management.
In-depth knowledge of Southern Africa, specifically Cape Town, Sun City, the bush (Kruger & Sabi Sand Private Game Reserve) and Zambia.

Qualifications

None specified

Salary & Benefits

Not mentioned in original job description.

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How to Apply

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About Retail Management Jobs in Gauteng

In Gauteng, the retail management industry is a common and thriving sector, with various opportunities available across the province. Typically, retailers in this region manage stores, oversee inventory, and are responsible for maintaining customer satisfaction. Generally, these roles involve coordinating daily store operations, managing staff, and driving sales growth.

Salary ranges for retail managers in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, salary expectations typically fall within the range of R400 000 to R600 000 per annum. However, it’s essential to note that these figures are general estimates and may differ significantly based on individual circumstances. For example, senior managers in larger corporations or those with extensive experience in specific industries may earn higher salaries.

Common skills required for retail management roles include strong leadership and communication skills, as well as the ability to work under pressure. Other essential skills typically include inventory management expertise, customer service knowledge, and basic accounting principles. Retail managers must also be adept at managing teams, handling conflict resolution, and implementing operational efficiency initiatives. In addition to these fundamental skills, having experience with point-of-sale systems, e-commerce platforms, and data analysis software can provide a competitive edge in the job market.

Retail management roles are commonly found across various industries, including financial services sector, technology industry, manufacturing sector, and consumer goods retailers. These sectors value skilled professionals who can drive sales growth, manage inventory, and maintain customer satisfaction.

Career development opportunities for retail managers in Gauteng typically involve promotions to senior leadership positions or specialized roles such as store operations manager or buying manager. With experience and additional training, individuals can transition into management consultant roles, where they can apply their expertise to help other businesses improve their operational efficiency. Furthermore, many retail managers pursue further education or obtain specialized certifications to enhance their skills and advance in their careers.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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