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Randburg: Senior Journey Specialist posted by Craven Cottage CC

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Job Description

About the Role

We are seeking an experienced and results-driven Senior Journey Specialist to join our team at Craven Cottage CC in Randburg. As a key member of our sales and operations team, you will be responsible for designing and selling bespoke travel itineraries, managing bookings, and delivering exceptional guest experiences.

Key Responsibilities

  • Design and sell bespoke, tailor-made itineraries for guests, including flights, transfers, and accommodation with the Collection’s properties and independent lodges/hotels.
  • Proactively engage with prospective guests to convert enquiries into confirmed bookings.
  • Promote upselling and cross-selling opportunities across the Collection’s properties and experiences.
  • Maintain current and comprehensive knowledge of Collection’s properties, including rooms, locations, layouts, and services.
  • Stay updated on third-party preferred partners with specialised knowledge of Southern and East Africa.
  • Meet or exceed monthly and annual sales targets through direct bookings.
  • Track and report on sales performance, conversion rates, and revenue metrics.
  • Identify new business opportunities and contribute to the development of sales strategies and campaigns.
  • Build and maintain strong relationships with high-value clients.
  • Ensure accurate booking information is recorded for each reservation according to property requirements in Res Request, Tourplan, Safari Portal and CRM systems.
  • Confirm all bookings via email in a timely manner.
  • Manage reservation files from inception through guest departure.
  • Ensure timely payment collection for reservations.
  • Submit monthly reconciliations for bookings and financial breakdowns.

Requirements

  • Grade 12 certificate
  • Degree or Diploma in Tourism or Hospitality
  • Minimum 8 years of experience in a similar role with proven sales performance, preferably with a tour operator (essential)
  • Hospitality/Tourism industry experience (advantageous)

Qualifications

  • Proficiency in MS Office, Tourplan, Res Request (essential)
  • Comprehensive knowledge of Southern & East Africa travel (essential)
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Salary & Benefits

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Retail Management Jobs in Gauteng

In Gauteng, the retail management industry is a common and thriving sector, with various opportunities available across the province. Typically, retailers in this region manage stores, oversee inventory, and are responsible for maintaining customer satisfaction. Generally, these roles involve coordinating daily store operations, managing staff, and driving sales growth.

Salary ranges for retail managers in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, salary expectations typically fall within the range of R400 000 to R600 000 per annum. However, it’s essential to note that these figures are general estimates and may differ significantly based on individual circumstances. For example, senior managers in larger corporations or those with extensive experience in specific industries may earn higher salaries.

Common skills required for retail management roles include strong leadership and communication skills, as well as the ability to work under pressure. Other essential skills typically include inventory management expertise, customer service knowledge, and basic accounting principles. Retail managers must also be adept at managing teams, handling conflict resolution, and implementing operational efficiency initiatives. In addition to these fundamental skills, having experience with point-of-sale systems, e-commerce platforms, and data analysis software can provide a competitive edge in the job market.

Retail management roles are commonly found across various industries, including financial services sector, technology industry, manufacturing sector, and consumer goods retailers. These sectors value skilled professionals who can drive sales growth, manage inventory, and maintain customer satisfaction.

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Career development opportunities for retail managers in Gauteng typically involve promotions to senior leadership positions or specialized roles such as store operations manager or buying manager. With experience and additional training, individuals can transition into management consultant roles, where they can apply their expertise to help other businesses improve their operational efficiency. Furthermore, many retail managers pursue further education or obtain specialized certifications to enhance their skills and advance in their careers.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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