Job Description
About the Role
RMV Solutions Recruitment is seeking three highly experienced Senior Travel Specialists to join their luxury inbound division in Bryanston, Johannesburg. As a true luxury travel expert, you will thrive on detail, understand the expectations of the high-end market, and design seamless, extraordinary African journeys from concept through to execution. You will be responsible for exceeding client expectations, meeting strict turnaround times, achieving sales targets, and managing the full operational lifecycle of each booking.
Key Responsibilities
- Conduct in-depth consultations with high-end clients and agents to understand preferences and travel expectations
- Design highly personalised, luxury itineraries including accommodation, private transfers, exclusive experiences and dining
- Ensure exceptional attention to detail in every element of the client journey
- Acknowledge written requests within 24 hours and provide professional written confirmations
- Open and manage client files according to required standards
- Load and manage reservations on Tourplan
- Confirm all services with suppliers and manage deadlines, conditions and payment requirements
- Arrange meet & greets and handle escalations or complaints professionally
- Manage MOD phone and urgent queries when required
- Maintain strong supplier relationships to secure the best product and exclusive experiences
- Continuously source new products and creative travel ideas
Requirements
- Matric / Grade 12
- Minimum 5 years’ senior experience in the inbound luxury tourism sector
- Extensive experience designing tailor-made FIT itineraries
- Strong Tourplan working knowledge (essential)
- Exceptional regional knowledge: South Africa, Botswana, Zimbabwe, Zambia
- Travel & Tourism qualification advantageous
Qualifications
- Formal education/certifications not specified
Salary & Benefits
Salary: Negotiable based on experience.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Travel / tourism Jobs in North Johannesburg
The travel and tourism industry is a significant sector in North Johannesburg, South Africa, with various job opportunities available for those passionate about hospitality and customer service. Typically, the demand for skilled professionals in this field is high, driven by the growth of domestic and international tourism. Generally, the industry offers a diverse range of roles, from front-of-house positions to back-office operations.
When it comes to salary expectations, it’s common for entry-level travel and tourism jobs to fall within a broad range of R20 000 to R40 000 per annum, depending on experience, company size, and industry sector. Senior or specialized roles can command higher salaries, often ranging from R60 000 to R100 000 per annum, but these figures are not guaranteed and can vary widely. Factors such as the type of accommodation or tour operation, geographical location, and level of responsibility all impact salary ranges.
In terms of common skills required for travel and tourism roles in North Johannesburg, it’s often helpful to have a combination of soft and hard skills, including excellent communication and interpersonal skills, attention to detail, and proficiency in local languages. Other essential skills include basic knowledge of hospitality operations, cash handling, and customer service standards. Familiarity with industry-specific software, such as hotel management systems or online booking platforms, is also highly valued.
The travel and tourism industry is represented across various sectors, including the financial services sector, technology industry, manufacturing sector, and others. Many companies in these industries have significant operations in North Johannesburg, creating a range of job opportunities for those interested in this field. Common destinations for tourists include major cities like Johannesburg and Pretoria, as well as nearby game reserves and natural attractions.
For those looking to advance their careers in travel and tourism, common career progression paths include specializing in areas such as hotel management, destination marketing, or event planning. Ongoing professional development is often essential for career advancement, with many organizations offering training programs, workshops, and mentorship opportunities to support the growth of employees.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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