Job Description
About the Role
As a Reservationist at our establishment in Johannesburg, you will be responsible for handling reservations and bookings for guests and customers, as well as responding to inquiries and resolving any issues that may arise. You will provide excellent customer service, ensuring prompt and courteous assistance with all guest inquiries.
Key Responsibilities
- Deal with reservation enquiries, bookings, deposits, cancellations, confirmations, pro-formats procedure
- Handle waitlists and complimentary reservations as per procedure
- Ensure that provisional bookings are followed up
- Check for double bookings
- Maximize occupancy with liaison of the reservationists, Reservations Manager, and the General Manager
- Maintain good relations with all other departments
- Balance occupancies daily
- Ensure that all filing is up to date
- Maintain guest history as per procedure
- Adhere to credit policy
- Follow up on travel agent voucher correspondence and other documentation that might be outstanding
- Ensure the smooth running of the reservations department
- Check arrivals
- Check groups
- Check payment received daily
- Complete and send daily reports to accordingly
- Check up on no shows and cancellations
Requirements
- Proficient in Office and Email Res Request or similar reservations system
- Minimum 3 years experience
- Semper (or similar reservations system) experience essential
Qualifications
- Formal education/certifications not specified
Salary & Benefits
- Not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Admin / clerical / secretarial Jobs in Gauteng
Admin / clerical / secretarial positions are in high demand across Gauteng, with the job market typically experiencing steady growth in this field. The financial services sector, technology industry, and manufacturing sector are among those commonly employing administrative staff, as they require efficient organisation and support functions to operate effectively.
In terms of compensation, salaries for admin clerical secretarial roles vary widely depending on factors such as level of experience, company size, and industry sector. Generally, entry-level positions may command a salary range of around R10 000 – R20 000 per month, while more senior roles can earn between R30 000 – R60 000 per month or more, depending on individual qualifications and performance. However, it’s essential to note that these figures are only rough estimates and can vary significantly based on the specific employer and industry.
Typically, admin clerical secretarial roles require a range of key skills, including proficiency in Microsoft Office software, excellent communication and interpersonal skills, attention to detail, organisational abilities, and technical knowledge of HR systems or other relevant software. Additionally, many employers also value candidates with experience in customer service, data entry, or bookkeeping.
These roles are commonly found in various industries, such as financial services, technology, manufacturing, and healthcare. In the finance sector, for example, administrative staff may be responsible for providing support to accountants or financial analysts, while in the tech industry, they might assist software developers or IT project managers with administrative tasks.
Career development opportunities for admin clerical secretarial professionals are often extensive, with many roles offering a clear pathway to more senior positions. With experience and additional training, individuals can move into specialist roles such as HR administrator, operations manager, or even management positions.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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