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South Africa: Reservations Manager | Luxury Hospitality Group | Port Elizabeth (Hybrid) | Ls posted by Kendrick Recruitment

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Job Description

Reservations Manager | Luxury Hospitality Group | Port Elizabeth (Hybrid) Kendrick Recruitment is currently seeking a strong, independent Reservations Agent with excellent knowledge of reservations systems and processes. This hybrid role offers the flexibility of working 3 days from home and 2 days from the head office in Port Elizabeth. Key Responsibilities Handle reservation enquiries via phone, email, and booking platforms with professionalism and accuracy ️ Manage reservations from initial enquiry to confirmation, ensuring seamless guest journeys Build and maintain relationships with travel agents, tour operators, and direct guests Ensure accurate data entry and compliance with company standards Upsell lodge experiences, packages, and transfers to maximise guest value and revenue Manage booking amendments, cancellations, and special requests efficiently ✅ Requirements Strong knowledge of reservations systems and processes Previous experience in reservations within hospitality or travel industry preferred ️ Excellent communication and interpersonal skills High attention to detail and organisational ability ⚡ Independent, proactive, and able to manage workload effectively in a hybrid environment Computer literate with proficiency in MS Office and reservations platforms Package & Benefits Salary: Negotiable DOE Location: Port Elizabeth (Hybrid – 3 days at home, 2 days at head office) Cellphone, Laptop, and Internet dongle provided ✨ This is an excellent opportunity for a motivated reservations professional to join a luxury hospitality group in a flexible hybrid role, ensuring operational excellence and guest satisfaction

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About Catering / hospitality Jobs in ZA

The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.

When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.

Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.

The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.

Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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