South Africa: Deputy Gm posted by HotelJobs

Safari JOBS is recruiting for an exceptional Deputy General Manager opportunity with a highly regarded luxury hospitality property. This is a standout role for a dynamic, commercially astute hospitality professional who combines strong operational leadership with a genuine passion for guest satisfaction, team performance, and business success. The successful candidate will be a confident all-rounder with a solid balance of Rooms Division and Food & Beverage expertise, supported by strong financial acumen and the ability to lead a large, multi-disciplinary team within a fast-paced, upscale environment. This position is ideally suited to someone who is highly guest-centric, detail-driven, and capable of supporting both day-to-day operational excellence and the broader strategic direction of a multi-faceted property. For the right candidate, this opportunity offers the chance to be part of a refined bush hospitality setting where high standards, polished presentation, and exceptional service remain at the forefront. It is made even more appealing by its sought-after location in the North West area, while still being conveniently situated approximately two hours from Pretoria. ??????? ???????????? ??? ???????????? Clear criminal record; Excellent employment track record references will be verified; Tertiary qualification (Degree/Diploma) in Hospitality Management / related; Previous experience as an Assistant / Deputy General Manager in a 5* Lodge/Hotel environment; Must be able to oversee all departments within the lodge with excellent management ability and communication skills; Fully conversant with hospitality POS/PMS/Accounting systems ??????????/???????????? ?????? Excellent guest relations skills; Enthusiasm, passion and energy; Attention to detail and maintaining a guest centric approach in everything; Proven success in managing large-scale luxury lodge or hotel environments; A strong grasp of margins, budgets, and revenue-driving strategies; The ability to mentor and manage a large, multi-disciplinary team; Exceptional interpersonal skills suited for a high-end guest profile; Sharp problem-solving abilities within a fast-paced safari environment. ??? ???????????????? Manage complex logistics during peak occupancy to ensure seamless guest flow and service delivery. Drive ongoing liaison between all departments to guarantee 5-star standards are met consistently. Audit and maintain premium hospitality standards across the entire property. Oversee the rhythm of the lodge, ensuring every guest touchpoint is executed with precision. Resolve complex operational hurdles with a calm, solution-oriented approach. Implement and monitor strategies to streamline hotel occupancy and maximize revenue growth. Take ownership of departmental budgets, focusing on cost-control and waste reduction. Track and interpret KPIs and financial trends to provide actionable business insights. Ensure full financial management and compliance with all internal and external audit requirements. Lead the team in delivering a world-class, personalized guest experience from arrival to departure. Monitor and analyze guest sentiment to drive continuous service improvements. Manage guest concerns with emotional intelligence, turning challenges into loyalty-building moments Lead and inspire a diverse, high-volume staff complement to maintain peak performance. Identify training gaps and implement programs to build future leadership capacity. Create a collaborative work environment that encourages high morale and low turnover. Conduct regular performance reviews and provide coaching to uphold rigorous service standards. Oversee all lodge documentation, ensuring it is precise, current, and professional. Deliver comprehensive, data-driven reports to the General Manager and stakeholders. Maintain strict adherence to all health, safety, and industry-related legislative protocols. Audit and direct the use of property management systems (PMS) to ensure operational accuracy. ???????????? / ??????? / ???? ????? Basic monthly remuneration of approx. R45, 000.00 NEG. PLUS – Accommodation (partly/basically furnished) & own bathroom; 2 meals per day from the staff canteen; Provident fund – 100% coverage by the company; Medical Aid membership is a compulsory part of the package, offering employees the security of ongoing cover, with the full contribution payable by the employee; Uniform and laundry thereof; Complimentary staff shuttle service is provided for shift transport, with pick-up before each shift and drop-off after each shift for staff living within approximately 20 km of the property in surrounding local communities. Work Cycle: 21 days on, 7 days off Must be flexible and open to possible change in line with operational requirements. ??????????? ??????? Please submit your ??-??-???? ???? ??, a recent ????-???-????????? ??????????, copies of relevant ?????????????? / certificates, and contactable references for your ???? ????? ?????. Written reference letters to be included if available. We sincerely value every application submitted. While only shortlisted candidates who meet the role requirements will be contacted, you are most welcome to follow our advertising & social media platforms for future opportunities that may better align with your profile.