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Cape Town: Team Leader posted by RecruitSmith (PTY) LTD

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Job Description

Team Leader US Campaign (BPO)

Location: Cape Town (Waterfront)
Working Hours: 14:00 00:00 (US Time Zone Campaign)
Salary: R20 000 R25 000 per month
Employment Type: Full-Time

About the Role

We are currently seeking an experienced Team Leader to manage and motivate a team supporting an American-based campaign. The successful candidate will be responsible for driving team performance, maintaining service standards, and ensuring operational targets are achieved.

This is an exciting opportunity for a strong leader who thrives in a fast-paced, performance-driven environment.

Key Responsibilities

  • Lead, coach, and motivate a team of agents to achieve daily and monthly targets
  • Monitor individual and team performance against KPIs and SLAs
  • Conduct regular coaching sessions, performance reviews, and feedback sessions
  • Handle escalations and provide support on complex customer issues
  • Track attendance, productivity, and adherence to schedules
  • Prepare and present performance reports to management
  • Ensure compliance with company policies, procedures, and client requirements
  • Identify training needs and support team development initiatives
  • Foster a positive, high-performance team culture

Minimum Requirements

  • Grade 12 / Matric
  • 2+ years experience in a Team Leader / Supervisor role within a contact centre or BPO environment
  • Experience managing international campaigns (US or UK markets advantageous)
  • Strong leadership, coaching, and people management skills
  • Excellent communication and problem-solving abilities
  • Computer literate (CRM systems, MS Office, reporting tools)
  • Ability to work 14:00 00:00 shifts aligned to US operations

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Other Finance/Accounting Jobs in Western Cape

In the Western Cape, the finance and accounting profession is a thriving industry with a strong demand for skilled professionals. Typically, the job market trends indicate a steady growth in the need for finance and accounting expertise across various sectors. This is often driven by the increasing importance of financial management, regulatory compliance, and data-driven decision-making in businesses.

When it comes to salaries, it’s common to see broad ranges varying depending on factors like experience, company size, and industry sector. Generally, entry-level positions can expect salaries ranging from R250 000 to R400 000 per annum, while senior roles may command salaries between R600 000 and R1 200 000 or more, depending on the individual’s qualifications and level of expertise.

Common skills required for finance and accounting roles in Western Cape include proficiency in financial software such as QuickBooks, Xero, or SAP; strong analytical and problem-solving skills; excellent communication and interpersonal skills; attention to detail and organisational abilities; knowledge of tax laws and regulations; and experience with budgeting and forecasting tools. Typically, a degree in commerce, accounting, or a related field is also essential.

Industry sectors commonly employing finance and accounting professionals include the financial services sector, technology industry, manufacturing sector, and corporate organisations. These roles often involve providing financial guidance, managing budgets, preparing financial reports, and ensuring compliance with regulatory requirements.

For those looking to advance their careers in finance and accounting, career development opportunities abound. Typically, experienced professionals can move into senior management positions or pursue specialisations like forensic accounting, audit, or financial planning. Others may choose to transition into related fields like business consulting, investment banking, or entrepreneurial ventures. With continuous learning and professional development, finance and accounting professionals in Western Cape can enjoy a rewarding and challenging career with opportunities for growth and advancement.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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