Gauteng: Administrator: Service Advisor – Toyota Kempton posted by Motus Corporation

April 1, 2026 Jobs in Gauteng

Motus Corporation

South Africa

Customer service / support

Job Description

About the Role

Motus Toyota Kempton Park is seeking a highly skilled and experienced Administrator: Service Advisor to join our team. As a key member of our service department, you will be responsible for maintaining high levels of service on an ongoing basis, providing excellent customer service, and coordinating workflow between service advisors, foremen, and customers.

Key Responsibilities

Coordinate the workflow in the service department, between service advisors, foreman, and customers.
Update service customers on all service bookings.
Communicate with all Service Staff.
Ensure the security of vehicles, i.e. vehicles locked in workshops and keys locked in keysafe.
Ensure first thing in the morning that vehicles are parked outside and that the keys are locked in keysafe.
Assist and advise Technicians on quotes in a timeous manner.
Give assistance to the Controller, Foreman, Service Manager, Service Receptionist.
Follow up on parts ordered to workshop.
Book in vehicles.
Ensure that all vehicles with specific complaints are test driven with either a Foreman or a Quality Controller before the client leaves the dealership.
Record and report comebacks.
Do work in progress and cash outstanding on a daily basis and submit to the Service Manager.
Ensure parts are ordered according to the parts ordering system.
Keep your area clean at all times.
Adhere to safety standards and promote them.
Sell accessories and additional work.
Prepare quotations for authorization.
Follow-up on sales not made.

Requirements

A minimum of Grade 12.
A minimum of 3 years Service Advisor experience is essential.
A Toyota Service Advisor certificate is essential.
Computer literacy is essential.
Clear Criminal Record.
Motor industry experience will be an advantage.

View Job Johannesburg: Specialist: Service Advisor (Technical) posted by Motus Corporation

Qualifications

Formal education/certifications: None mentioned.

Salary & Benefits

Salary and benefits not explicitly stated in the original job description.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Customer service / support Jobs in South Africa

In South Africa, the customer service and support industry is a significant sector, with many companies seeking to provide excellent service to their customers. Typically, this involves a range of roles that cater to diverse industries, from technology and finance to healthcare and retail.

Generally, salaries for customer service and support positions in South Africa vary widely depending on factors such as experience, company size, and industry sector. While it’s difficult to provide exact figures, broad ranges can be discussed. Typically, entry-level positions may start around R15 000 – R25 000 per annum, while more senior roles can range from R50 000 – R80 000 per annum or more. However, salaries can fluctuate based on individual performance and the specific requirements of each role.

Common skills for customer service and support roles in South Africa include excellent communication skills, both written and verbal; problem-solving abilities; a strong attention to detail; and a positive, patient demeanor. Additionally, many companies value candidates with experience in resolving conflicts or managing multiple tasks simultaneously. Technical skills such as proficiency in CRM software or helpdesk platforms can also be beneficial.

The financial services sector, technology industry, and manufacturing sector are among the most common industries that employ customer service and support roles. These sectors often require specific knowledge of products or services, but generally, a strong understanding of customer needs and expectations is paramount.

Career development opportunities for those in customer service and support roles can be diverse. Many companies offer training programs to enhance skills and promote career advancement. Senior roles may involve supervisory responsibilities, while some positions may lead to specialized roles such as account management or product expertise. Furthermore, with the rise of e-commerce and digital services, there is a growing demand for skilled customer service professionals who can effectively manage online interactions.

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For job seekers looking to break into the field, focusing on developing strong communication skills and gaining relevant experience through internships or volunteer work can be beneficial. As the industry continues to evolve, staying adaptable and open to new technologies and approaches will be essential.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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