Job Description
About the Role
The Reservationist is an integral part of our front office team, responsible for ensuring seamless guest experiences through accurate and timely communication. This role requires a highly organized individual with excellent customer service skills to maintain effective relationships with guests and colleagues alike.
Key Responsibilities
- Respond to website, email, and telephonic enquiries accurately, timeously, and courteously
- Handle guest enquiries while establishing rapport with guests during booking process
- Maintain effective customer relationships and actively resolve guest complaints
- Exercise judgement when escalating issues to the Reservations Manager
- Accurately capture reservations, quoting, and maintain detailed records
- Assist in maintaining an efficient administration system within the department
- Maximise sales and upselling of other revenue streams
- Develop in-depth product knowledge of all lodges, activities, and unique selling points (USPs)
- Keep lodges/relevant departments informed and follow up on special instructions
Requirements
- Grade 12 Degree or equivalent from a reputable hotel school
- At least 3 years experience in a similar position at a 5* luxury property
- Prior Front of House experience at a 5* luxury property
- Excellent command of the English language (Spoken and written)
- Excellent communication skills with high level of telephone etiquette
- Computer experience: Microsoft Outlook, Microsoft Word, Microsoft Excel, Protel PMS
Qualifications
(No qualifications mentioned in the original job description)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in UPhongolo
In UPhongolo, South Africa, the catering and hospitality industry is a significant sector, often contributing to the local economy through tourism, events, and everyday food service. Typically, this field experiences fluctuating demand, with peak seasons in summer and holiday periods. As such, professionals working in this sector must be adaptable and prepared for variable workload patterns.
Generally, catering and hospitality roles in UPhongolo offer a range of salary options, often falling within the R300 000 to R600 000 per annum bracket, depending on experience, company size, and industry sector. Salaries can vary widely due to factors such as qualifications, years of service, and specific job responsibilities. However, it is essential to note that actual salaries may differ significantly from these broad estimates.
Common skills for catering and hospitality roles typically include excellent communication and interpersonal skills, attention to detail, ability to multitask under pressure, basic knowledge of food preparation and presentation, strong customer service skills, organisational and time management abilities, and a willingness to work flexible hours. In some cases, technical certifications or specific industry qualifications may also be beneficial for career advancement.
The catering and hospitality industry is diverse, with various sectors employing these roles. Financial services sector establishments often have large food and beverage operations, while technology companies may host corporate events requiring catering services. Manufacturing and retail industries also frequently require catering staff to manage their in-house restaurants or canteens.
In this field, career development opportunities are common. Many professionals start as entry-level positions or trainees and progress to management roles or specialist areas such as food and beverage control or menu planning after a few years of experience. Additionally, there are various training programs and certifications available for those looking to advance their skills or transition into related fields like hotel management or culinary arts.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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