Melrose Arch: Duty Manager

April 2, 2026 Jobs in Central Johannesburg

North Johannesburg

Catering / hospitality

Job Description

About the Role

We are seeking a highly skilled Duty Manager to join our team at Melrose Arch. As a key member of our hotel’s front office, you will be responsible for ensuring exceptional guest experiences and driving business growth through effective problem-solving and relationship-building.

Key Responsibilities

Liaise with reservations team to ensure that bookings are correct and all details required are received timeously including transfers and payment
Prepare for advance booking special requests, personalising stays with unique offerings
Effectively communicate to relevant team members in other hotel departments
Ensure maximum guest satisfaction at every touchpoint of the guest journey
Develop and maintain positive working relationships with others and support team to reach common goals
Accurate processing of guests invoicing, charges, payments
Assist in making suitable recommendations and bookings in order to enhance the guest experience
Embody the hotel brand and culture and represent the sustainable ethos
Assist in other areas of the hotel as needed

Requirements

Qualification in hospitality management would be an advantage
At least 3-5 years hotel experience
Fluent oral & written English, second language is beneficial
Previous experience on a hotel property management system is preferable
A warm, helpful and sincere disposition
Great teamwork skills & good communicator
Computer and systems literate
Organised, honest, helpful and attention to detail
Ability to work various shifts, weekends and public holidays

Qualifications

No specific qualifications mentioned in the original job description.

Salary & Benefits

No salary information is provided in the original job description.

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How to Apply

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About Catering / hospitality Jobs in North Johannesburg

The catering and hospitality industry is a thriving sector in North Johannesburg, offering various career opportunities to individuals with the right skills and passion. Typically, this field is driven by the growth of the tourism and events industries, which creates a demand for skilled professionals in roles such as event coordinators, chefs, and hospitality managers.

In general, salaries for catering and hospitality positions in North Johannesburg can vary widely depending on factors like experience, company size, industry sector, and level of responsibility. However, broadly speaking, entry-level positions may fall within the R200 000 – R350 000 per annum range, while senior roles or those in larger organizations may command higher salaries, typically ranging from R400 000 to R600 000 per annum. It’s essential to note that these are broad estimates and actual salaries can differ significantly.

Common skills required for catering and hospitality roles include excellent communication and interpersonal skills, attention to detail, ability to work under pressure, and a strong understanding of food safety and hygiene practices. Other valuable skills often include event management, marketing, and customer service skills. Additionally, many employers place a high value on certifications in areas such as culinary arts or hospitality management.

The catering and hospitality industry is diverse, with various sectors that commonly employ these roles. The financial services sector, technology industry, manufacturing sector, and tourism industry are just a few examples of the types of industries that often require skilled professionals in this field. Furthermore, many companies in these sectors have locations in North Johannesburg, providing opportunities for job seekers.

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Career progression in catering and hospitality is typically based on gaining experience, developing new skills, and taking on additional responsibilities. Many graduates and entry-level professionals can expect to move into senior roles or pursue further education in areas such as culinary arts, event management, or hospitality administration.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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