Job Description
About the Role
The Product Operations & QA Coordinator plays a critical role in ensuring the effective coordination, quality assurance, and delivery of development work across the ODIN Checkpoint platform. This position acts as a link between the Product Owner, Development Team, and Operations Team to drive platform stability, reduce production defects, and improve development efficiency.
Key Responsibilities
- Bug Triage & Issue Management:
- Investigate and reproduce bugs reported by users
- Define clear and structured reproduction steps
- Gather required technical and contextual information
- Classify issues (bug vs feature vs user error)
- Prioritize and escalate issues appropriately
- Quality Assurance & Coordination:
- Validate all development tickets before release
- Perform functional QA testing as well as coordinate QA across web and mobile applications
- Perform regression testing and ensure regression testing is completed for releases across web and mobile applications
- Release Management & Communication:
- Compile release notes for features and bug fixes
- Communicate updates via the Checkpoint platform
- Ensure accurate documentation of releases
- Product Operations & Ticket Management:
- Manage and maintain development tickets in Click-Up
- Structure and refine tickets for developer clarity
- Support backlog preparation with the Product Owner
- Track ticket progress across development lifecycle
- Cross-Team Coordination:
- Act as liaison between the Operations team and the Development team
- Ensure clear communication and alignment across teams
Requirements
- Formal Tertiary education: Grade 12 Diploma or Degree in Information Systems Engineering (e.g., Industrial, Electrical, Mechanical, Mechatronics, Software) Computer Science Business/Operations OR equivalent practical experience in a technical/software environment
- Experience: 2-5 years of experience in QA / Software Testing Business Analysis Product / Project Coordination Technical Operations or similar
- Languages: Proficiency in English (additional languages are advantageous)
- Drivers Licence: Code 8- (minimum)
Salary & Benefits
Not mentioned
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Nelson Mandela Bay
The IT and computing industry is a growing sector in Nelson Mandela Bay, with many companies seeking skilled professionals to fill various roles. Typically, job seekers in this field can expect a high demand for talent, particularly in areas such as software development, data analytics, and cybersecurity. Generally, these professionals are in high demand across various industries.
Salary expectations for IT and computing professionals in Nelson Mandela Bay are often on the higher side, but can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may start within a salary range of R400 000 to R600 000 per annum, while senior roles can command salaries ranging from R1 200 000 to R2 500 000 or more, per annum. However, it’s essential to note that these figures are broad estimates and actual salaries can differ significantly depending on the specific employer and industry.
Common skills required for IT and computing roles in Nelson Mandela Bay include proficiency in programming languages such as Java, Python, and C++, as well as experience with database management systems like MySQL and MongoDB. Typically, strong analytical and problem-solving skills are also highly valued, as are excellent communication and teamwork abilities. Additionally, knowledge of cloud computing platforms like AWS and Azure is often desirable. In terms of industry sectors, common employers include the financial services sector, technology industry, manufacturing sector, and public sector organisations.
Career development opportunities for IT and computing professionals in Nelson Mandela Bay are numerous. Typically, career progression paths may involve moving from entry-level positions to senior roles within a company, or pursuing further education and training to specialise in a particular area. Many companies also offer opportunities for professional development through training programmes, mentorship schemes, and networking events.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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