Job Description
About the Role
We are seeking a Service Delivery Manager to lead and own end-to-end IT service delivery, ensuring SLA and OLA performance, contract compliance, and continual service improvement. You will serve as a trusted client partner, managing communication and relationships, while driving service performance through data insights, proactive risk reduction, and reporting.
Key Responsibilities
- Acts as the ultimate accountable owner for all service delivery outcomes across the full IT service landscape
- Owns governance, SLAs, OLAs, service reporting, continual service improvement, contract management, and audit readiness
- Chairs and governs service review forums, escalation reviews, and improvement initiatives
- Owns contract governance including scope control, change management, commercial compliance, and risk management across the contract lifecycle
- Identifies opportunities for automation, process improvement, and risk reduction
- Aligns improvement initiatives with client business priorities
- Collaborate with internal teams to streamline processes, resolve challenges, and optimize service delivery efficiency
- Chairs or participates in CAB as accountable service owner
- Ensures structured planning, defined timelines, risk registers, and documented outcomes for projects
Requirements
- Minimum 5 – 8 years experience in Managed Services or IT Service Delivery roles
- Proven experience managing complex enterprise environments
- Demonstrated capability in people leadership, service governance, and stakeholder management
- Strong commercial and contract management experience
Qualifications
- ITIL certification
- Bachelor’s degree in IT, Business Management, or a related discipline (advantageous)
- Project Management certification (advantageous)
Salary & Benefits
No information available.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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