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Cape Town Region: Spa Reservationist / Back Up Therapist – Luxury Hotel – Cape Town | Lb posted by Kendrick Recruitment

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Job Description

About the Role

Kendrick Recruitment is seeking a dynamic and versatile Reservationist / Back-Up Therapist for a luxury hotel in Cape Town. This role is ideal for a well-rounded candidate who is passionate about guest service, highly organised, and able to support both reservations and spa operations when required.

Key Responsibilities

  • Manage reservation enquiries via phone, email, and booking platforms with professionalism
  • Handle bookings from enquiry through to confirmation, ensuring accuracy at all times
  • Provide exceptional guest service and maintain strong client relationships
  • Step in as a back-up therapist when required, delivering high-quality treatments
  • Coordinate schedules and assist with spa bookings and availability
  • Maintain accurate records and assist with administrative duties
  • Support overall hotel operations to ensure a seamless guest experience

Requirements

  • Relevant spa or beauty therapy qualification
  • Previous experience in reservations and spa environment preferred
  • Computer literate with knowledge of booking systems
  • Excellent communication and interpersonal skills
  • Professional, well-presented, and guest-focused
  • Flexible and adaptable with the ability to multitask

Qualifications

  • Formal education/certifications (if applicable)

Salary & Benefits

Salary negotiable based on experience

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in Western Cape

The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.

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Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.

Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.

The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.

For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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