Job Description
About the Role
The Silo Hotel’s Assistant Executive Housekeeper will be responsible for planning, organising and developing the overall operations of the Housekeeping department to deliver on The Royal Portfolio’s Purpose, which is “To give our guests a complete experience and a perfect stay”. This role requires an individual who is passionate about delivering exceptional guest experiences and has a strong background in hospitality management.
Key Responsibilities
- Co-manage all Housekeeping day-to-day operations within budgeted guidelines, to the highest standards of The Royal Portfolio
- Planning, organising and directing team members to ensure the highest degree of guest experience and satisfaction
- Identify our guests’ needs and respond proactively to all of their concerns
- Lead the Housekeeping team by attracting, recruiting and training talented personnel
- Establish targets, KRA’s, schedules, policies and procedures
- Oversee the training of all staff and ensure that they deliver to the required standard
- Ensure that all Maintenance issues are reported and follow-up to ensure that they are dealt with timeously
- Responsible for monthly stock-take
- Hold a team briefing every morning and afternoon to ensure thorough communication
Requirements
- A minimum of 5 years of hospitality experience in a management role
- A minimum of 2 years of Housekeeping management experience
- Proven job reliability, diligence, dedication and attention to detail
- Up to date with Housekeeping trends and best practices
- Degree or diploma in any Hospitality field is advantageous
- Experience in leading a team to excel and work cohesively
- Ability to spot and resolve problems efficiently
- Significant financial know-how and experience with budgets and management accounts
Qualifications
No formal qualifications are mentioned in the original job description.
Salary & Benefits
No salary information is provided in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Cape Town Region
The hospitality industry in the Cape Town region is a thriving sector, driven by tourism and international trade. Typically, this field offers diverse job opportunities for those with a passion for providing excellent customer service and experience the beauty of South Africa’s vibrant culture. Generally, career paths in catering and hospitality are well-established, with a range of roles available to suit various skill sets and interests.
In terms of salary expectations, it is common for entry-level positions in this field to fall within the range of R200 000 to R350 000 per annum, depending on the specific role, experience, and industry sector. However, salaries can vary significantly depending on factors such as the size of the company, level of responsibility, and location. Typically, more senior roles or those in larger organizations may command higher salaries, often falling within the range of R500 000 to R800 000 per annum.
Common skills required for a successful career in catering and hospitality include excellent communication and interpersonal skills, attention to detail, and the ability to work well under pressure. Other essential skills include basic knowledge of food preparation, wine service, or other relevant trade skills, as well as an understanding of customer service standards. Additionally, proficiency in languages such as English, Afrikaans, or isiZulu can be beneficial for working with diverse clientele.
The hospitality industry sector in the Cape Town region is diverse and encompasses various sectors, including fine dining restaurants, hotels, conference centers, and tour operators. Financial services sector companies often employ caterers and hospitality professionals to provide event catering services, while technology industry organizations may require staff with expertise in events management or conference coordination. The manufacturing sector also employs catering and hospitality staff, particularly in the production of food and beverages.
Career development opportunities abound in this field. Typically, career progression involves working one’s way up through the ranks, starting as a junior staff member and taking on increasingly senior roles such as team leader or department manager. Many organizations offer training programs and mentorship schemes to support employee development and advancement. With experience and additional qualifications, hospitality professionals can move into management roles, become entrepreneurs, or pursue careers in related fields such as sales, marketing, or event planning.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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