Job Description
About the Role
We are seeking an exceptional Butler to join a prestigious luxury hotel in Cape Town, where we offer a unique opportunity to deliver unforgettable, personalised service at the highest level. As a polished hospitality professional, you will live for detail, anticipate guest needs before they arise, and create moments that surprise, delight, and exceed expectations.
Key Responsibilities
- Deliver a bespoke guest experience at all times
- Provide hands-on service across reception, concierge, in-room dining, lounge, reservations, and guest relations
- Anticipate and respond to guest requests promptly and professionally
- Build meaningful guest relationships by remembering names, preferences, and special requirements
- Maintain accurate guest history and preferences on hotel systems
- Support lounge operations including breakfast, afternoon tea, and cocktail service
- Ensure immaculate presentation, mise-en-place, and service flow
- Assist with billing, cash handling, and daily sales summaries
- Control stock, minimise wastage, and conduct regular inventory checks
- Uphold hygiene, food safety, and health & safety standards
- Maintain exceptional grooming, conduct, and service etiquette
- Stay informed on hotel offerings, city attractions, and events
- Actively participate in training and continuous service improvement
Requirements
- 2–3 years’ experience in luxury hospitality or F&B service
- Qualification from a recognised hotel management school (advantageous)
- Butler Academy training (advantageous)
- Strong knowledge of food & beverage service, wines, spirits, and luxury dining etiquette
- Confident, polished, and service-driven personality
- Computer literacy (hotel systems experience advantageous)
- Fluent in English (additional languages are a strong advantage)
Qualifications
(No qualifications mentioned in the original job description. Skipping this entire section.)
Salary & Benefits
Salary: Negotiable (DOE)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Western Cape
The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.
Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.
Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.
The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.
For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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