Job Description
About the Role
LK Products, a division of Bidvest Group, is seeking an experienced and skilled National Key Account Manager to join their team. The ideal candidate will be responsible for overseeing relationships with key customers to ensure long-term success of the company.
Key Responsibilities
- Conduct strategic planning to improve customer results
- Ensure thorough understanding of key customer needs and requirements
- Establish and oversee internal budgets with the company and external budgets with customers
- Negotiate contracts with customers and establish timeline of performance
- Work with managers and team members of various departments (e.g., design, sales team, creative, advertising, logistics, managers, marketing, etc.) dedicated to the same customer account to ensure that the highest quality of materials are being produced and all customer needs are met
- Collaborate with the sales team to maximise profit by up-selling or cross-selling
- Resolve customers complaints
- Ensure the correct products and services are delivered to customers in a timely manner
- Facilitate expansion of relationships with existing customers given their specific need and bring in new customers
- Serve as the link of communication between key customers and internal teams
- Analyse customer data to provide effective customer relationship management
- Develop trust relationships and maintain current relationships with a portfolio of major customers
- Prepare weekly/monthly reports of progress and forecasts to internal and external stakeholders using key account metrics
- Plan and present reports on account progress, goals, and quarterly initiatives
Requirements
- Matric
- Bachelor’s degree in marketing, business administration, sales, or relevant field would be advantageous
- At least 4-5 years sales / management / key account management experience within a retail / wholesale environment (non-negotiable)
- Proven experience in delivering customer solutions and meeting sales goals
- Well-developed time management skills
- Team player with high level of emotional intelligence
- Exceptional communication skills (written and verbal)
- Computer literate (experience with CRM software would be beneficial)
- Self-motivated and results-driven
- Strong negotiation skills
- Ability to analyse data and translate into results
- Exceptional organisational skills
- Well-developed management skills
- Drivers licence and own transport
- Willingness to travel
Qualifications
No specific qualifications mentioned.
Salary & Benefits
Market-related salary with incentive scheme will be negotiated based on qualifications, skills and experience.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in South Africa
In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.
When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.
Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.
Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.
Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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