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Cape Town City Centre: Connectivity, Support & Warranty Renewals Manager

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Job Description

About the Role

The Connectivity, Support & Warranty Renewals Manager will be responsible for managing the full warranty renewal lifecycle for connectivity-enabled products, driving revenue growth through strategic renewal planning, and ensuring seamless service delivery across international teams.

Key Responsibilities

  • Manage the full warranty renewal lifecycle for connectivity-enabled products
  • Maintain accurate records of contracts, renewal dates, and customer data within Salesforce
  • Implement renewal strategies, reminders, and customer engagement processes to maximise on-time renewals and revenue
  • Work closely with distribution and sales teams to track and drive renewals through to purchase order stage
  • Support renewal forecasting, reporting, and performance tracking
  • Prepare and issue quotes, including consolidated quotations where required
  • Act as the escalation point for complex renewal or connectivity-related issues
  • Collaborate with customer success, sales, product, and engineering teams to ensure seamless service delivery
  • Provide insights and feedback to internal teams to improve product and customer experience
  • Ensure accurate reporting and continuous improvement of renewal processes

Requirements

  • Sales and Marketing Degree or Diploma
  • 23 years of experience in Sales, Customer Success, Account Management, or a related field
  • Experience working with CRM systems (preferably Salesforce)
  • Strong understanding of customer lifecycle management, renewals, and revenue generation
  • Excellent organisational and time management skills
  • Strong analytical and problem-solving ability
  • Ability to manage multiple priorities and deadlines
  • Strong communication skills with the ability to work across international teams

Qualifications

  • Formal education/certifications (Bachelor’s, LLB, Matric, etc.)

Salary & Benefits

  • Salary range: N/A
  • Benefits package: N/A

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Sales Jobs in Cape Town Region

Cape Town’s sales landscape is shaped by the city’s strong economy, diverse industry base, and growing demand for innovative solutions. Typically, sales professionals in this region can expect to find opportunities across various sectors, including technology, financial services, manufacturing, and e-commerce. Generally, these roles require a combination of interpersonal skills, business acumen, and technical knowledge to drive revenue growth and customer satisfaction.

In terms of compensation, salaries for sales positions in Cape Town vary widely depending on factors such as experience, company size, industry sector, and individual performance. Typically, common salary ranges for entry-level sales roles start around R200 000 – R400 000 per annum, with experienced professionals earning upwards of R600 000 – R1 million or more. However, it is essential to note that these figures are broad estimates and may not reflect actual salaries for specific job openings.

Common skills required for success in sales roles include strong communication and interpersonal skills, the ability to build rapport with customers and stakeholders, a solid understanding of industry trends and market dynamics, and proficiency in CRM software and sales tools. Often, sales professionals also benefit from technical knowledge in areas such as data analysis, marketing, or product development. In addition, many employers place a high value on sales candidates with strong business acumen, problem-solving skills, and the ability to work independently.

Sales roles can be found across various industries, including technology, financial services, manufacturing, and e-commerce. The financial services sector, for example, commonly employs sales professionals to build relationships with clients and promote financial products. Similarly, the technology industry often requires sales talent to drive revenue growth through product sales and partnerships. Manufacturing and e-commerce sectors also frequently rely on skilled sales professionals to expand their customer base and increase market share.

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Career development opportunities are available in sales roles, with many employers investing in training and development programs to enhance employee skills and knowledge. Typically, successful sales professionals can expect to progress to leadership roles or transition into specialized areas such as account management, business development, or sales strategy. With experience and a strong track record of performance, sales talent can also pursue opportunities in related fields such as marketing, product management, or entrepreneurship.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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