Job Description
About the Role
Network Finance is seeking a Junior IT Support Technician to join our team in Johannesburg North. As the first point of contact for IT support, you will be responsible for troubleshooting hardware, software, and application issues, as well as providing customer-focused guidance and basic training to users.
Key Responsibilities
- Be the first point of contact for IT support via phone, email, or remote tools.
- Troubleshoot hardware, software, and application issues.
- Assist with login problems, system access, and workstation setup.
- Support business applications and escalate complex issues when needed.
- Help with system updates, patches, and routine maintenance.
- Provide friendly, customer-focused guidance and basic training to users.
- Log support requests, document solutions, and keep inventory records up to date.
- Collaborate with internal teams and external providers to ensure smooth IT operations.
- Contribute to IT projects and system rollouts.
Requirements
- Qualifications:
- Matric (High School Certificate)
- CompTIA A+, N+, or ITIL Foundation
- Microsoft 365 & SharePoint knowledge
- Azure exposure (advantageous but not essential)
- Technical Skills:
- Basic understanding of Windows OS and Microsoft 365
- Familiarity with networks (Wi-Fi, LAN, VPN, IP basics)
- Hardware troubleshooting and device setup
- General knowledge of business applications
- Experience with ticketing systems (preferred)
- Soft Skills:
- Strong communication and customer service abilities
- Problem-solving mindset with attention to detail
- Ability to follow processes and work in a structured environment
- Willingness to learn, grow, and adapt
Salary & Benefits
Not specified.
What’s in it for you?
- Be part of a supportive team that values collaboration.
- Gain exposure to diverse IT systems and projects.
- Develop your skills with opportunities for growth and training.
- Make a real impact by ensuring smooth IT operations for the business.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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