Job Description
About the Role
Our client in the Insurance and Financial industry is seeking a Call Centre Agent/ Advisor to contribute towards organizational growth by applying effective selling techniques. The ideal candidate will be responsible for providing excellent customer service, processing sales, and maintaining accurate records.
Key Responsibilities
- Telephonic interaction with product providers, administration staff & clients.
- Concise e-mail communication to current client base, potential clients and administration staff.
- Formal report interpretation and reporting to Call Centre Team Leader/Line Manager.
- Advising potential clients (telephonically and or electronically) on all products as per product base and per FAIS requirements.
- Administration process of completing necessary documentation with potential clients.
- Follow-up on outstanding information & documentation on all applications for all product suppliers.
- Follow-up on all feedback received.
- Assisting in all queries received.
- All after sale service to clients.
- Office hours as contracted or as required by the company.
- Submitting documents for processing (including all product benefit confirmation).
- Maintain records as per office/FAIS requirement.
- General Sales and Referral Duties.
Requirements
- Sales tactics/principles
- FSB structure and FAIS Act
- Computer skills (MS Office, Excel & Outlook)
- RE 5
- Matric
- Business Training
- Continuous professional development prescribed by the FSCA
- Sales experience
- Understanding of Financial Industry
Qualifications
No formal education or certifications are required for this role.
Salary & Benefits
Salary: R4000 to R6000 + incentives.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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