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Centurion: Customer Service Specialist posted by Mayfly Agri

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Job Description

About the Role

Mayfly Agri is seeking a skilled Customer Service Specialist to join our team as a Centurion. As a key member of our operations, you will be responsible for ensuring the smooth flow of seeds into and out of our facilities, managing inventory, and providing exceptional customer service.

Key Responsibilities

  • Ensuring that seeds are available on time, in the right quantity and quality in accordance with planning.
  • Taking care of forecast and sales planning and providing insights into key planning KPIs such as Mind the Gap, destruction lists, and turnover loss.
  • Being in charge of the import (and export) of seeds for both commercial and breeding purposes.
  • Taking care of all documentation required for import.
  • Following up on changes in import (and export) and phytosanitary regulations.
  • Informing Sales Representatives, Crop Specialists, and Account Managers about availability and pending orders, and sharing with Specialist Customer Service where applicable.
  • Confirming receipt of trial seeds and managing the distribution of seeds per Sales Representative.
  • Managing quality information of received batches and taking actions such as arranging tests when needed.
  • Maintaining the Virtual Warehouse.
  • Processing authorization for protocols of goods to be locally destroyed and launching credit note requests in coordination with the local Controller.
  • Managing varieties and articles in the assortment for ERP planning.

Requirements

  • Tertiary qualification in Agriculture, Logistics or Administration
  • Minimum 3 years’ work experience
  • Excellent planning and organizational skills
  • Previous experience in imports or exports would be advantageous
  • Attention to detail and accuracy is critical
  • Good communication skills in English are essential
  • General computer skills as well as Excel would be an advantage
  • Experience with digital communication tools is advantageous
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Qualifications

  • Formal education/certifications (Bachelor’s, LLB, Matric, etc.)

Note: As there are no specific qualifications mentioned in the original job description, this section has been left blank.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Agriculture/Fisheries/Aquaculturist Jobs in Gauteng

As an Agriculture/Fisheries/Aquaculturist in Gauteng, South Africa, you can expect to find a diverse range of job opportunities across various industries. Typically, these roles are found in sectors such as agriculture, horticulture, and water management, where the industry’s focus on sustainability and environmental stewardship is paramount. Generally, the agricultural sector in Gauteng is known for its emphasis on crop production and livestock farming.

Salaries for Agriculture/Fisheries/Aquaculturists in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may command a salary range of R200 000 – R400 000 per annum, while more senior roles can offer salaries ranging from R600 000 to R1 million or more, excluding bonuses and benefits. Commonly, salaries for these professionals tend to be on the lower end of this spectrum, especially in smaller-scale operations.

Common skills required for Agriculture/Fisheries/Aquaculturists include a degree in agriculture, biology, ecology, or a related field; proficiency in farm management software; experience with crop rotation and soil conservation practices; knowledge of animal husbandry and breeding techniques; and strong analytical and problem-solving skills. Often, professionals in this field also possess excellent communication and leadership abilities, as they work closely with farmers, suppliers, and regulatory bodies.

The industry sectors that commonly employ Agriculture/Fisheries/Aquaculturists include the agricultural sector (including crops and livestock farming), water management and conservation, and aquaculture (including fish farming and aquaponics). These roles often involve working on farms or in research institutions, government departments, or private companies involved in these industries.

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Career progression for Agriculture/Fisheries/Aquaculturists can take several paths. Typically, entry-level positions may progress to senior management roles within 5-10 years of experience. Often, professionals in this field choose to pursue further education and training in areas such as business administration, environmental science, or international development. Alternatively, they may opt for specialized certifications in areas like organic farming, permaculture, or aquaponics. With experience and additional qualifications, individuals can move into leadership positions, start their own businesses, or take on consultative roles in these industries.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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