Johannesburg: Showroom Coordinator – Johannesburg posted by BCE Food Service Equipment

About the Role

We are seeking an experienced Showroom Coordinator to join our team at our Head office in the West Rand, Johannesburg. As the face of BCE Food Service Equipment, you will be responsible for ensuring that our showroom is a world-class destination for customers and sales teams alike.

Key Responsibilities

• Sets the standard for showroom and test kitchen cleanliness and neatness to ensure a favorable and hospitable setting for all customers.
• Ensures the appropriate BCE product range is replicated in the showroom.
• Schedules live demonstrations with the external sales team.
• Takes the appropriate action and contacts those required to resolve showroom concerns (i.e., product repair, electrical issues, maintenance issues, etc.).
• Supports showroom by answering phones and email queries from customers.
• Provides administrative support for the internal and external sales team.
• Captures orders for customers in the showroom.
• Captures showroom traffic leads and appointments.
• Manages the diary for the test kitchen and showroom.
• Manages item labels and bin labels.
• Consults with showroom customers and call-ins to understand their needs and wants.
• Answers questions and provides an engaging, tailored experience based upon customer requirements.
• Supports BCE’s key imperative for customer satisfaction and takes escalated calls from customers.
• Leads presentations or training sessions with customers in the showroom and test kitchen if need be.
• Demonstrates products to emphasise the features and benefits.
• Answers and researches technical product questions.
• Drives traffic to the showroom by collaborating with the sales teams.
• Manages showroom traffic analytics and additional reporting as needed.
• Owns and nurtures relationships with walk-in showroom customers.
• Keeps an updated awareness of competitive products.
• Continuously improves and maintains showroom and test kitchen marketing elements.

Requirements

• Grade 12 (or equivalent)
• Relevant tertiary qualification
• Computer literate (MS Office, SAP)
• Minimum of 3 years direct working experience in a customer service environment which includes dealing with a variety of queries and complaints.
• Proven experience of leading presentations and / or training sessions.
• Experience in a similar capacity in the same or similar industries.
• Understanding of the flow and layout of showrooms.

Qualifications

No qualifications mentioned in the original job description.