Job Description
About the Role
We are seeking an experienced Showroom Coordinator to join our team at our Head office in the West Rand, Johannesburg. As the face of BCE Food Service Equipment, you will be responsible for ensuring that our showroom is a world-class destination for customers and sales teams alike.
Key Responsibilities
- Sets the standard for showroom and test kitchen cleanliness and neatness to ensure a favorable and hospitable setting for all customers.
- Ensures the appropriate BCE product range is replicated in the showroom.
- Schedules live demonstrations with the external sales team.
- Takes the appropriate action and contacts those required to resolve showroom concerns (i.e., product repair, electrical issues, maintenance issues, etc.).
- Supports showroom by answering phones and email queries from customers.
- Provides administrative support for the internal and external sales team.
- Captures orders for customers in the showroom.
- Captures showroom traffic leads and appointments.
- Manages the diary for the test kitchen and showroom.
- Manages item labels and bin labels.
- Consults with showroom customers and call-ins to understand their needs and wants.
- Answers questions and provides an engaging, tailored experience based upon customer requirements.
- Supports BCE’s key imperative for customer satisfaction and takes escalated calls from customers.
- Leads presentations or training sessions with customers in the showroom and test kitchen if need be.
- Demonstrates products to emphasise the features and benefits.
- Answers and researches technical product questions.
- Drives traffic to the showroom by collaborating with the sales teams.
- Manages showroom traffic analytics and additional reporting as needed.
- Owns and nurtures relationships with walk-in showroom customers.
- Keeps an updated awareness of competitive products.
- Continuously improves and maintains showroom and test kitchen marketing elements.
Requirements
- Grade 12 (or equivalent)
- Relevant tertiary qualification
- Computer literate (MS Office, SAP)
- Minimum of 3 years direct working experience in a customer service environment which includes dealing with a variety of queries and complaints.
- Proven experience of leading presentations and / or training sessions.
- Experience in a similar capacity in the same or similar industries.
- Understanding of the flow and layout of showrooms.
Qualifications
No qualifications mentioned in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Customer service / support Jobs in Gauteng
The customer service and support industry is a common field of employment in Gauteng, South Africa, with many companies across various sectors requiring professionals to provide assistance to customers via phone, email, social media, or in-person. Typically, these roles are found in the technology industry, financial services sector, and manufacturing sector, where companies need to offer customer support to their clients and customers.
Generally, salaries for customer service representatives in Gauteng range from R300 000 to R600 000 per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that these salary ranges are broad and can vary widely. For example, entry-level positions may start at the lower end of this range, while senior roles or those in larger companies may command higher salaries.
Common skills required for customer service representatives include strong communication and problem-solving abilities, a positive attitude, and the ability to work under pressure. Other essential skills typically needed for this type of role include technical skills such as proficiency in CRM software, familiarity with industry-specific terminology, and the ability to adapt to new systems and processes. Typically, companies also look for customer service representatives who are empathetic, patient, and able to handle complex situations.
In terms of industry sectors, financial services sector, technology industry, and manufacturing sector are common employers of customer service representatives. These roles can provide a solid foundation for career development, with opportunities to move into senior positions or transition into related fields such as account management or sales.
For those looking to start or advance their careers in customer service, it’s essential to consider ongoing training and development opportunities. Many companies offer internal training programs or partner with external providers to upskill employees. Typically, career progression paths for customer service representatives may involve moving into team leader or manager roles, or transitioning into related fields such as sales or account management.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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