Job Description
About the Role
We are seeking a highly experienced and skilled Butler to join our elite guest services team at a prestigious 5-star hotel in Hout Bay. The ideal candidate will possess exceptional service skills, attention to detail, and discretion, with a passion for delivering personalised and discreet experiences to VIP and high-profile guests.
Key Responsibilities
- Deliver personalised, discreet service to VIP and high-profile guests
- Assist with unpacking, packing, laundry handling, and wardrobe management
- Arrange private dining, spa bookings, excursions, and personal errands
- Provide in-room F&B service including refreshments, turndown, and minibar checks
- Coordinate with housekeeping, front office, concierge, and kitchen to ensure seamless guest experience
- Handle guest complaints or special requests with professionalism and urgency
- Maintain confidentiality and uphold the highest standards of guest privacy
- Maintain a clean, well-organised, and welcoming environment in suites and private areas
Requirements
Minimum 23 years experience as a Butler or Guest Liaison in a 5-star hotel, lodge, or private household (essential)
Impeccable grooming, communication, and interpersonal skills
Ability to anticipate guest needs and exceed expectations
Fluent in English (additional languages a plus)
Trained in etiquette, protocol, and silver service
Discreet, reliable, and service-oriented
Physically fit, able to work long hours, including weekends and evenings
Drivers licence and own transport (advantageous)
Qualifications
No qualifications specified
Salary & Benefits
Salary details not available
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Waterberg
The hospitality and catering industry in Waterberg, South Africa, is a dynamic sector that typically offers a range of job opportunities for those passionate about delivering exceptional customer experiences. Generally, the industry is known for its seasonal fluctuations, with peak demand during tourist seasons and slower periods during off-peak months. However, this can also present opportunities for career advancement and development.
Typically, salaries in catering and hospitality positions vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, entry-level positions often fall within the range of R20 000 to R40 000 per annum, while more senior roles can command salaries ranging from R60 000 to R100 000 or more. However, it’s essential to note that these figures are only a general guide and may not reflect actual salaries for specific job openings.
Common skills required for catering and hospitality roles in Waterberg include excellent communication and interpersonal skills, ability to work effectively under pressure, and knowledge of food safety and hygiene protocols. Typically, candidates with prior experience in the industry, as well as those with a degree or diploma in hospitality management, hospitality studies, or a related field, are often considered for senior roles.
The industry is often dominated by sectors such as tourism, agriculture, and events management, which commonly employ catering and hospitality professionals. Financial services sector companies may also offer opportunities in this field, particularly if they have on-site restaurants or event facilities. Additionally, many hotels, lodges, and game reserves operate in the region, providing a range of job openings for those interested in working in the hospitality industry.
For those looking to advance their careers in catering and hospitality, there are often opportunities for training and development programs, as well as mentorship schemes. Typically, career progression paths involve taking on increasingly senior roles within a company, while also pursuing additional education or certifications to enhance skills and knowledge.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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