Bela Bela: Front Office Manager | Timeshare & Lodge Operation | Limpopo (Bela-Bela Area) | Ss posted by HotelJobs

About the Role

Kendrick Recruitment is urgently seeking an experienced Front Office Manager for a well-established hospitality operation in Limpopo. This role is responsible for ensuring seamless guest experiences, efficient front office performance, strong team leadership, and revenue optimisation across reservations and occupancy planning.

Key Responsibilities

• Manage check-in and check-out processes to ensure a professional and seamless guest journey
• Handle guest enquiries, requests, and complaints promptly and confidently
• Oversee reservations, room allocations, guest registration, and cross-department coordination
• Act as Duty Manager when required
• Lead and support front office staff, including rostering and workflow planning
• Conduct weekly meetings, training, coaching, and development
• Manage disciplinary processes and oversee payroll administration for the department
• Prepare daily revenue reports and monitor financial movements
• Balance and reconcile cash, submit weekly invoices, and complete monthly card reconciliations
• Manage departmental budgets and ensure procurement aligns with approved budgets
• Monitor direct rental trends and manage forecasting, pricing, and specials to achieve targets
• Maintain understanding of rate structures and online booking platforms
• Drive occupancy optimisation through effective reservations oversight
• Ensure compliance with internal policies and cash-handling audits
• Respond to emergencies and operational issues effectively
• Maintain accurate online platform information and professional pre-arrival communication

Requirements

• Proven experience in front office management within a lodge, hotel, or timeshare environment
• Strong leadership presence with experience managing and developing teams
• Exceptional guest service skills with the ability to handle complaints and complex situations professionally
• Solid financial and administrative skills, including cash handling, reporting, and reconciliations
• Strong knowledge of reservations systems and online booking platforms; CIMSO Innkeeper PMS experience advantageous
• Proficient in Microsoft Office / Microsoft 365, especially Excel; familiarity with WhatsApp Business advantageous

Qualifications

• Formal education/certifications (Bachelor’s, LLB, Matric, etc.) not specified.

Salary & Benefits

Salary: DOE | Live-in Position (Single Flatlet) | Start Date: 1st April 2026