Bloemfontein: Desktop/ Network Support -After Hours Technician posted by rectitude recruit

Date	2024-06-09
Job Title	Desktop/ Network Support -After Hours Technician
Employer	rectitude recruit More Information
Salary	10000
Category	It Computer
Location	Free State / Bloemfontein

Job Summary

ISP & Desktop Support Technician for After hours Support. (Mondays to Fridays 16h to 21h and Rotational on Weekends 9h to 21h)

Role purpose: The ISP Support Specialist is responsible for assisting customers and internal staff with technical issues on their fibre/wireless services, or questions relating to computer hardware and/or software . Duties will include taking phone calls from customers/staff or communicating with them through messaging platforms or onsite. Helping customers or internal staff diagnose technical issues over the phone/email/onsite and resolving their issues timeously, also, installing, maintaining & tracking (Asset Management) company hardware, software, networks, and infrastructure to ensure business sustainability and good end-user experience.

Provide technical support across the company, remotely or onsite and contribute to the continuous improvement of processes, systems, knowledge base and third-party relationships. Provide residential customer ISP support on a rotational basis.

Duties include but are not limited to the following:

Maintenance

Wireless and Fibre coverage in Bloemfontein
General network maintenance (including upgrades, software updates)
New network device configurations
Power Monitor UPS/Inverters, Schedule routine Battery Maintenance.

Technical Support

Support Desk duties
Residential customers router configurations
VoIP configurations and setups
IT/desktop queries
Fault Reporting

Administration

Creating and updating ISP support policies and procedures
Configure, deploy and maintain computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment for new and existing staff
Asset Management
Obtain quotations for IT related equipment

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Service Level

Daily/Weekly/Monthly ongoing and continuous tasks
Maintaining and monitoring systems and the network monitoring software

Qualifications:

Matric
Relevant Information Technology Degree or Diploma advantageous (Extensive Networking and Understanding course)
Mikrotik MTCNA/MTCRE, Ubiquiti, Cambium, SIAE
Qualification or Certificate in Information Technology or other relevant qualifications from industry recognised institutes (A+, N+, MCSA, MCSE, CCNA, MCP or MOUSE)
Valid Drivers License and Own Reliable Transport (Compulsory)

Experience and Knowledge:

Minimum 3 years working experience as a Desktop Support Technician, Network Support Technician, Systems Administrator, or similar role
Experience installing, configuring, maintaining, and troubleshooting desktop and laptop computers and their operating systems and peripherals in office environments (Windows, Chrome OS, Macos).
Experience working with and understanding the fundamentals of configuring and troubleshooting computer networks (TCP IP configuration, subnets, DNS, POP, IMAP, SMTP etc.).
Experience working with, configuring and troubleshooting network devices (VOIP handsets, residential Routers, etc.).
Experience resolving end-user problems and working with an incident management system.
Experience dealing with customers, staff and external suppliers on a continuous basis.
ISP or telecommunications background
Mikrotik and other switch/router brand experience, configuration and troubleshooting
IP addressing and subnetting
Ticketing, and answering customer queries via the phone
PC hardware and software, internal WIFI APs and VOIP

Skills and Attributes

Excellent communication skills (verbal and written) (No compromise)
Proven organisational and administration skills
Able to perform under pressure
Customer service orientated
General network and internet understanding
Knowledge of outdoor wireless networks (SIAE, Ubiquiti, Mikrotik)

Specific Requirements

Solid and positive references
Clear health record
Clear credit record
No criminal record

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Normal working hours are Mondays to Fridays from 16h00 until 21h00, Weekends On A Rotational basis from 9h00 until 21h00

Desktop/ Network Support -After Hours Technician position available in Free State, Bloemfontein. This job position was posted by rectitude recruit. The job has been posted as a premium ad on 2024-06-09 at 13:29:06 in the It Computer category

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