Bryanston: Automotive Financial Services Term Warranty Sales Team Leader – Gauteng, Bryanston posted by Select Motor Recruitment

About the Role

We are seeking an experienced Team Leader to join our Term Warranty Sales Team in Bryanston, Gauteng. As a key member of our sales team, you will be responsible for driving sales growth, managing a team of sales agents, and ensuring compliance with regulatory requirements.

Key Responsibilities

• To effectively offer an opportunity for a quotation for short-term insurance policies and any other product the company may add from time to time
• To execute and assist in creating an opportunity for quotations and sales and manage the process with skill, knowledge, diligence and integrity
• To comply with the HOUSE RULES of the Call Centre as determined by management
• To manage and oversee lead optimization of all leads (referrals, cross sell etc) in the organisation
• To accurately identify needs of self-managed staff through reports and listening of calls
• To understand and train staff to handle objections and overcome them with an appropriate response
• Manage team discipline – Control and manage the team talk time, log in and log out, breaks taken
• Improve Lead warming Effectiveness – Achieving lead to quote, quote to sale objectives
• Improve Quality of transferred leads – Ensure error rates are minimized and completed and script adherence
• Skills and Knowledge and Development – Own and other skills development – From time to time assist with coaching and training of fellow teammates
• To share ideas and insights with the team in pursuit of continuously improving the effectiveness of the sales team
• Run effective incentives regularly
• Build team spirit and teamwork
• Effectively engage with the Sales Support team to source support and information to identify areas for improved performance

Requirements

• Solid Administration Skills
• Time Management
• Excellent verbal and written communication skills
• Computer literate
• Analytical skills
• Attention to detail
• Problem-solving
• Conflict resolution
• Project Management
• Adaptability to change
• Stress tolerance
• Resilience
• Customer centricity
• Presentation skills
• Persuading and influencing
• Confidence
• Drive and motivation
• Excellent interpersonal skills.
• Compliance and Rule Orientated
• Highly organised and good time management
• Accuracy and attention to detail is of the utmost importance
• Keen interest to learn and develop in the role.
• Self-starter
• Strong work ethic
• Honesty and integrity
• Ability to cope well under pressure
• Proactive
• Deadline driven

Qualifications

Minimum NQF 4: Grade 12 OR a Tertiary Qualification

Regulatory Examination Certificate 5 (RE5)

A Full Qualification in Short-Term Insurance (FAIS)

Minimum Qualification Requirements

• Minimum 3 years of experience as a Team Leader in a Call Centre environment, managing a team of sales agents to meet and exceed sales targets (non-negotiable) in an automotive financial services sector
• Over 1 year of experience managing a Term Warranty or Service Plan sales environment (non-negotiable)
• In-depth knowledge of products and regulations related to the insurance and warranty products.
• Proven track record in Term Warranty and Service Plan products and services
• Proven ability to drive high premium collection rates
• Knowledge and comprehension of high-performance based work compliance.
• Ability to review and comprehend large quantities of incoming data where attention to detail is critical.
• Strong sales coaching and performance management skills to ensure consistent improvement and development of the team.
• Ability to motivate and support sales agents
• Demonstrate the ability to have courageous conversations
• High level of resilience, adaptability, and results orientation
• Proven ability to successfully operate in a startup or pilot campaign environment is advantageous