Bryanston: Automotive Financial Services Term Warranty Sales Team Leader – Gauteng, Bryanston posted by Select Motor Recruitment

March 24, 2026 Jobs in Bryanston

Select Motor Recruitment

Gauteng

Client Services/Sales Support

Job Description

Key Responsibilities:
With regards to the Term Warranty / Service Plan Sales Team

To effectively offer an opportunity for a quotation for short-term insurance policies and any other product the company may add from time to time
To execute and assist in creating an opportunity for quotations and sales and manage the process with skill, knowledge, diligence and integrity
To comply with the HOUSE RULES of the Call Centre as determined by management
To manage and oversee lead optimization of all leads (referrals, cross sell etc) in the organisation
To accurately identify needs of self-managed staff through reports and listening of calls
To understand and train staff to handle objections and overcome them with an appropriate response
Manage team discipline – Control and manage the team talk time, log in and log out, breaks taken
Improve Lead warming Effectiveness – Achieving lead to quote, quote to sale objectives
Improve Quality of transferred leads – Ensure error rates are minimized and completed and script adherence
Skills and Knowledge and Development – Own and other skills development – From time to time assist with coaching and training of fellow teammates
To share ideas and insights with the team in pursuit of continuously improving the effectiveness of the sales team
Run effective incentives regularly
Build team spirit and teamwork
Effectively engage with the Sales Support team to source support and information to identify areas for improved performance

Non-Technical:

Solid Administration Skills
Time Management
Excellent verbal and written communication skills
Computer literate
Analytical skills
Attention to detail
Problem-solving
Conflict resolution
Project Management
Adaptability to change
Stress tolerance
Resilience
Customer centricity
Presentation skills
Persuading and influencing
Confidence
Drive and motivation
Excellent interpersonal skills.
Compliance and Rule Orientated
Highly organised and good time management
Accuracy and attention to detail is of the utmost importance
Keen interest to learn and develop in the role.
Self-starter
Strong work ethic
Honesty and integrity
Ability to cope well under pressure
Proactive
Deadline driven

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Minimum Qualification:

Minimum NQF 4: Grade 12 OR a Tertiary Qualification
Regulatory Examination Certificate 5 (RE5)
A Full Qualification in Short-Term Insurance (FAIS)
Compliance with FAIS Fit & Proper criteria i.e., minimum experience and competency requirements, CPD

Requirements:

Minimum 3 years of experience as a Team Leader in a Call Centre environment, managing a team of sales agents to meet and exceed sales targets (non-negotiable) in an automotive financial services sector
Over 1 year of experience managing a Term Warranty or Service Plan sales environment (non-negotiable)
In-depth knowledge of products and regulations related to the insurance and warranty products.
Proven track record in Term Warranty and Service Plan products and services
Proven ability to drive high premium collection rates
Knowledge and comprehension of high-performance based work compliance.
Ability to review and comprehend large quantities of incoming data where attention to detail is critical.
Strong sales coaching and performance management skills to ensure consistent improvement and development of the team.
Ability to motivate and support sales agents
Demonstrate the ability to have courageous conversations
High level of resilience, adaptability, and results orientation
Proven ability to successfully operate in a startup or pilot campaign environment is advantageous

Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application, kindly consider your application as unsuccessful.
Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond to your application.

Applications should be submitted no later than Thursday 4 December 2025.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Client Services/Sales Support Jobs in Gauteng

In Gauteng, South Africa, the client services and sales support sector is a common field with a steady demand for professionals who can provide exceptional customer service and administrative support to businesses. Typically, this industry is characterized by a mix of freelance and in-house roles, with many opportunities available across various sectors.

Salary ranges for client services and sales support positions in Gauteng are generally broad, depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may start within the range of R400 000 to R600 000 per annum, although this can vary widely. More experienced professionals can expect salaries ranging from R800 000 to R1,200 000 per annum or more. However, it is essential to note that these figures are only general guidelines and may not reflect actual salaries for specific companies or roles.

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Common skills required for client services and sales support roles include excellent communication and interpersonal skills, the ability to work independently and as part of a team, proficiency in Microsoft Office applications, strong organisational and time management skills, and often, knowledge of CRM software and other industry-specific tools. Typically, candidates with experience in customer-facing roles or administrative positions tend to be well-suited for these types of jobs.

Many industries commonly employ client services and sales support staff, including financial services sector, technology industry, manufacturing sector, and more. These professionals may provide support to sales teams, manage customer relationships, and assist with administrative tasks such as data entry and record-keeping.

In terms of career development, client services and sales support roles can serve as a stepping stone for those looking to transition into more senior positions or pursue related careers in human resources, marketing, or business development. Typically, professionals who excel in these roles may be considered for promotions or transfer opportunities within their current organisation.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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