Job Description
About the Role
We are seeking a highly motivated and detail-oriented Reservations Team Lead to join our team in Bryanston, Johannesburg. As a key member of our Central Reservations Department, you will be responsible for leading a small team and ensuring seamless guest experiences, promoting revenue growth, and maintaining high standards of attention to detail.
Key Responsibilities
- Leading a small team within the Central Reservations Department
- Managing reservations via telephone, WhatsApp, email, online platforms, central reservation systems, referral networks, and social media
- Promoting sales, cross-selling, and upselling of various products within the portfolio
- Managing reservation status, implementing SOPs, and OTA management
- Team training and support
- Managing cancellations, modifications, and refund requests efficiently
- Maintaining compliance with company policies and procedures
- Handling daily correspondence and maintaining up-to-date files
- Assisting the Reservations Manager with room availability, deposits, revenue forecasts, and inventory management
Requirements
- Proven experience in a similar role or as a senior reservations consultant
- Team player with high level of dedication and leadership
- Excellent computer skills (MS Office, MS Excel, PowerPoint)
- PMS system knowledge – Nebula, eRes, and Opera would be advantageous
- Proficiency in English
- Well-organized with good time management
- Excellent verbal and written communication skills
Qualifications
None mentioned.
Salary & Benefits
The package includes a mandatory 5% deduction toward the company’s provident fund. Medical Aid is available as part of the CTC package. The remuneration will be discussed at the interviews or upon individual requests.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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