Job Description
ROLE OVERVIEW
The resort is a multi-revenue hospitality destination offering accommodation, conferencing, weddings, dining, wellness, and outdoor experiences. We are seeking a dynamic and commercially minded Spa & Wellness Manager to rebuild, elevate, and grow the spa into a high-performing guest experience and revenue-generating division.
This is not a maintenance role.
This is a hands-on transformation role for someone who can:
- Upgrade the spa offering and guest experience
- Build compelling packages and revenue streams
- Drive utilisation and profitability
- Position the spa as a key differentiator within the resort
ROLE PURPOSE
To take full ownership of the spa and wellness division by:
- Enhancing the overall guest experience
- Increasing revenue contribution to the business
- Developing a strong wellness offering aligned to the lodge environment
- Driving utilisation through innovative packages and partnerships
KEY RESPONSIBILITIES
Spa Transformation & Experience Design:
- Redesign and elevate the spa offering and treatment menu
- Improve guest journey from booking to post-treatment experience
- Introduce new treatments, rituals, and wellness experiences
- Enhance ambience, presentation, and service standards
Revenue Growth & Commercial Strategy:
- Increase spa revenue and utilisation rates
- Develop high-margin offerings including:
- Couples experiences
- Spa packages (stay + spa / spa + lunch)
- Bridal and wedding packages
- Corporate wellness add-ons
- Drive upselling across all guest touchpoints
Operations Management:
- Manage day-to-day spa operations
- Ensure treatment quality and consistency
- Maintain hygiene, health, and safety standards
- Manage booking systems and scheduling
Team Leadership:
- Recruit, train, and develop spa therapists
- Drive performance and productivity
- Create a culture of service excellence and accountability
Guest Experience & Brand Positioning:
- Deliver a premium and memorable wellness experience
- Ensure high guest satisfaction and repeat bookings
- Position the spa as a must-do experience at the lodge
Product & Supplier Management:
- Select and manage product houses / spa brands
- Control stock, treatment costs, and margins
- Introduce retail opportunities (if applicable)
KEY PERFORMANCE INDICATORS (KPIs):
- Spa revenue growth
- Treatment utilisation rate
- Average spend per guest
- % of lodge guests using the spa
- Guest satisfaction scores
- Therapist productivity
MINIMUM REQUIREMENTS:
- Minimum 58 years experience in spa or wellness management
- Proven experience in:
- Spa operations
- Revenue generation and upselling
- Team leadership
- Experience in:
- Boutique hotel / lodge / resort environment (preferred)
CORE COMPETENCIES
- Strong commercial mindset (critical)
- Experience design and guest journey thinking
- Operational discipline
- Leadership and team development
- Attention to detail and presentation
- Strong interpersonal and client engagement skills
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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