Job Description
About the Role
Kendrick Recruitment is seeking a motivated and detail-oriented Reservations Team Lead for a luxury property group based in Bryanston. This role is ideal for an experienced hospitality professional who thrives in a fast-paced environment, has a passion for delivering seamless guest experiences, and possesses strong leadership skills.
Key Responsibilities
- Lead and manage a small team within the Central Reservations Department
- Oversee the entire reservations process via telephone, WhatsApp, email, online platforms, central reservation systems, referral networks, and social media
- Promote sales, cross-sell, and upsell products within the portfolio
- Manage reservation statuses and implement standard operating procedures (SOPs)
- Oversee OTA management and maintain compliance with company policies
- Train, support, and motivate team members to achieve high performance
- Manage cancellations, modifications, and refund requests efficiently
- Support the Reservations Manager with room availability, deposits, revenue and occupancy forecasts, and inventory management
- Prepare expected arrival reports and manage communication with lodge operations teams
- Ensure accurate and organised system records, correspondence, and files
- Maintain high attention to detail, fast email turnaround, and effective inbox management
- Foster professional, helpful interactions with colleagues, management, and industry partners
- Be flexible in supporting other operational areas when required
Requirements
Minimum 6 years experience in a tourism/travel call centre or reservations department, preferably across multiple properties
Proven experience as a senior reservations consultant or Reservations Team Lead
Strong leadership and team management skills
Excellent verbal and written communication skills in English
Proficient in Microsoft Office; PMS knowledge (Nebula, eRes, OperaCloud, Apex) advantageous
Well-organised with excellent time management and problem-solving abilities
Dynamic, professional, self-starter with strong interpersonal skills
Valid RSA ID
Qualifications
No formal education or certifications mentioned.
Salary & Benefits
Salary: R20,000 – R25,000 | Negotiable DOE
Benefits:
- Competitive salary package, negotiable depending on experience
- 5% mandatory provident fund contribution
- Medical aid as part of the total package
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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