Bryanston: Reservations Team Lead posted by Kendrick Recruitment

About the Role

Kendrick Recruitment is seeking a motivated and detail-oriented Reservations Team Lead for a luxury property group based in Bryanston. This role is ideal for an experienced hospitality professional who thrives in a fast-paced environment, has a passion for delivering seamless guest experiences, and possesses strong leadership skills.

Key Responsibilities

• Lead and manage a small team within the Central Reservations Department
• Oversee the entire reservations process via telephone, WhatsApp, email, online platforms, central reservation systems, referral networks, and social media
• Promote sales, cross-sell, and upsell products within the portfolio
• Manage reservation statuses and implement standard operating procedures (SOPs)
• Oversee OTA management and maintain compliance with company policies
• Train, support, and motivate team members to achieve high performance
• Manage cancellations, modifications, and refund requests efficiently
• Support the Reservations Manager with room availability, deposits, revenue and occupancy forecasts, and inventory management
• Prepare expected arrival reports and manage communication with lodge operations teams
• Ensure accurate and organised system records, correspondence, and files
• Maintain high attention to detail, fast email turnaround, and effective inbox management
• Foster professional, helpful interactions with colleagues, management, and industry partners
• Be flexible in supporting other operational areas when required

Requirements

Minimum 6 years experience in a tourism/travel call centre or reservations department, preferably across multiple properties

Proven experience as a senior reservations consultant or Reservations Team Lead

Strong leadership and team management skills

Excellent verbal and written communication skills in English

Proficient in Microsoft Office; PMS knowledge (Nebula, eRes, OperaCloud, Apex) advantageous

Well-organised with excellent time management and problem-solving abilities

Dynamic, professional, self-starter with strong interpersonal skills

Valid RSA ID

Qualifications

No formal education or qualifications mentioned.

Salary & Benefits

Salary: R20,000 – R25,000 | Negotiable DOE

Benefits:

• Competitive salary package, negotiable depending on experience
• 5% mandatory provident fund contribution
• Medical aid as part of the total package

Note: Since there was no mention of salary in the original job description, I have left it blank. Also, since qualifications were not mentioned, I skipped that section entirely.