| Date | 2024-08-21 |
|---|---|
| Job Title | Service Manager (Asst. F&B Manager) |
| Employer | More Information |
| Salary | |
| Category | Catering Hospitality |
| Location |
Cape Town City Centre / Camps Bay |
Job Summary
SUMMARY Village N Life is a hospitality management company comprising various hotels, serviced places and hospitality solutions in the Western Cape. Our hotel in Camps Bay seeks an experienced Service Manager to join our dynamic team. Service Manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. MINIMUM REQUIREMENTS QUALIFICATION: Grade 12 or equivalent Accommodation Certificate/Hotel School diploma is advantageous. EXPERIENCE: Previous experience in the same or similar position in a 4/5-star hotel Familiar with all duties and procedures in a restaurant Environment MS Office (Word, Excel and Email) is essential Opera experience is advantageous Competencies Communication : Verbal Communication Comprehension Cognition/Thinking : Decision Making and Judgement Problem Solving Interaction with Others : Influencing Others Relationship Building Personal Effectiveness : Adaptability and Flexibility Attention to Detail/Quality Results Focus and Initiative Management/Leadership : Coaching and Mentoring Fiscal Accountability DUTIES AND RESPONSIBILITIES Service Levels Ensure service levels are maintained and sustained in the Restaurant and Front Office. Manage Dining room, catering and ensure that tables are always setup correctly. Communicate with service, kitchen staff and reception staff regarding reservations and special events, check-ins and check-outs. Ensure staff training is updated and signed for and that all evidence is in each staff members personnel file. Coordinate daily Front of the House and Back of the House restaurant operations Respond efficiently and accurately to customer complaints Organize and supervise shifts Appraise staff performance and provide feedback to improve productivity Ensure compliance with sanitation and safety regulations Control operational costs and identify measures to cut waste Implement policies and protocols that will maintain future restaurant operations Process payroll and maintain all relevant records Ensure all employees are working within outlined operating standards Report on financial performance, inventory, and personnel Aesthetics Maintain the Aesthetics Manual for food and beverage. Facilities Maintain the Facilities Management Manual for food and beverage. Administration Producing management reports as required. Sign off monthly income statements. Be familiar with guests staying at the hotel and walk-in cliental. Maintain the F&B staff HR files and other HR related matters as below. Maintain the events store for the property. Marketing and Sales Inform and enquire if guests are part of the VNL Leisure Club. Recognise guests who regularly visit the bar/restaurant. Upsell F&B, accommodation and tourism services. Inform guests of current specials and upcoming events. Ensure that food and beverage staff are aware of specials and upcoming events. Human Resources Schedule staff hours and assign duties for staff by drawing up the weekly roster. Ensure that all staff work the minimum number of contractual hours per month. Establish standards for personal performance and customer service. Assist in recruitment of staff within agreed man-plan. Training and testing of staff. Maintain dress code standards. Assist in conducting performance appraisals/HR Statuses. Progressive and constructive discipline in conjunction with HR. Maintain staff files. Financial Ensure quality and concepts are implemented and maintained. Ensure stock control system is maintained. Daily beverage counts and variance reports to be signed off. Keep track of monthly and annual budgets to assist in making targets. Signing off staff hours and payroll adjustments where necessary Management Do Duty Manager shifts where you would be representing the company as “the most senior person on property.” Take ownership of budgets and cost control methods to minimize expenses Leading front-of-house and back-of-house teams Sign off weekly and monthly stock takes Gratuity control and allocation Hiring and onboarding new employees Implement innovative strategies to improve productivity and sales Run all special events alongside events manager Ensure that all SOPs and policies are adhered to on property. Micros day and reports and account balancing Responsible for all guests’ needs as requested. Meet their needs and think of what they might want before they even ask for it. Present the bill to guests upon request or the conclusion of their meal. Ensure to give every guest a “guest bill” once payment has been finalised. Ensure that your bills processed for the shift corresponds with your received money at the end of every shift. Training all staff on service standards and upkeep thereof Promoting and marketing the business Liaising with customers, employees, suppliers, licensing authorities and sales representatives
Service Manager (Asst. F&B Manager) position available in Cape Town City Centre, Camps Bay. This job position was posted by . The job has been posted on 2024-08-21 in the Catering Hospitality category
Click Go Apply to apply online!
You might also like to look at the available jobs in the same area.
Apply directly for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.
We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.
Here are some more related positions
Cape Town: Site Manager posted by Full Scope Property Services
As a Site Manager, you will assist the Operations Manager with day-to-day tasks and oversee basic projects. You will play a crucial role in managing staff, equipment, and ensuring the quality of work meets our standards.Responsibilities:Assist the Operatio
View Job
Site Manager
Boksburg: Service Manager posted by BNF Staffing
5 years experienceTrade test qualified with dealership experience Service Manager position available in Gauteng, Boksburg. This job position was posted by BNF Staffing. The job has been posted as a free ad on 2024-07-26 at 11:09:49 in the Automotive catego
View Job
Service Manager
Johannesburg North: Service Manager posted by BNF Staffing
Forecasts goals and objectives for the department and strives to meet them.Hires, trains, motivates, counsels and monitors the performance of all service department staff.Prepares and administers an annual operating budget for the service department.Mainta
View Job
Service Manager
Tongaat: Air Quality Manager posted by KCM Environmental Services
An environmental consultancy in Durban requires a Stack Emissions Technician. Must have experience in the USEPA stack testing methods.Key requirements:Diploma or degree in Engineering or Science with a minimum of 2 years stack sampling experience. Air Qual
View Job
Air Quality Manager
Johannesburg West: Sales Manager – Fmcg & Food Service Sales posted by BizGro
We seek an experienced national Sales Manager for a leading Pork Rib Company, based in Johannesburg. The ideal candidate will be responsible for planning, implementation, management, overseeing & reviewing all sales activities.The roles, responsibilities a
View Job
Sales Manager – Fmcg & Food Service Sales
Johannesburg: Video Services Manager
Our client is seeking an experienced Video Services Manager to join our client`s team. The Video Services Manager will lead our client`s operations across video platforms, and ensure the proper distribution and promotion of music videos and audio-visual pr
View Job
Video Services Manager
Camps Bay: Service Manager (Asst. F&B Manager)
SUMMARY Village N Life is a hospitality management company comprising various hotels, serviced places and hospitality solutions in the Western Cape. Our hotel in Camps Bay seeks an experienced Service Manager to join our dynamic team. Service Manager respo
View Job
Service Manager (Asst. F&B Manager)
Centurion: Technical Services Manager
Technical Service Manager (POS24195) Centurion R 30 000.00 to R 35 000.00 per Month Requirements: Management of Technical Services Management of Training Academy Management of Internal Technical Systems Security Product Knowledge Design of Security Solutio
View Job
Technical Services Manager
Johannesburg: Dealership Service Manager
Minimum Requirements: Must have a minimum of 5 years recent experience as a Dealership Service Manager within the Automotive Industry Must be able to manage a high volume workshop | Workshop booking in an average of 60 to 80 vehicles per day Red Seal Motor
View Job
Dealership Service Manager
East London: Program Manager (Infrastructure Management Services) (Ftc)
Job Description: Compliance and Governance: Oversee the development of project implementation plans in line with legislation, regulations and the company policies. Align project implementation with client requirements and acceptable quality standards for i
View Job
Program Manager (Infrastructure Management Services) (Ftc)
Johannesburg: It Operations And Service Delivery Manager – Contract
Our Client a Global Tech firm is seeking a IT Operations and Service Delivery Manager to join their team in Johannesburg on a contract basis. They offer stability, growth, attractive rate and a great working environment. Job Description: We are seeking an
View Job
It Operations And Service Delivery Manager – Contract
George: Technical Service Manager
Minimum Requirements: Must have proven experience in a Technical Management role, specifically within the Printing Industry Degree or Diploma in Telecommunications, Computer Science, or a related field will be highly advantageous Must be able to lead a tea
View Job
Technical Service Manager
Bedfordview: Quick Service Restaurant Manager – Bedfordview posted by Restaurant Staff
A new quick-service restaurant is set to open in Bedfordview and is seeking a store manager. Ideal candidates should possess over five years of experience in fast food or takeout restaurant management. Strong general management skills are essential, along
View Job
Quick Service Restaurant Manager – Bedfordview
Johannesburg: Service Manager – Packaging / Industrial Machinery – Food Industry
Minimum requirements for the role: An engineering or related qualification is preferred but not essential for the role. Previous experience having worked as Service Manager managing a team of qualified Technicians is essential for the role. Previous experi
View Job
Service Manager – Packaging / Industrial Machinery – Food Industry
Johannesburg: Service Delivery Manager
Position Overview: Our client is seeking an experienced IT Operations and Service Delivery Manager to lead their team. This role combines technical expertise, customer service management, and operational efficiency. The ideal candidate will have a strong b
View Job
Service Delivery Manager
Johannesburg: Service Manager – Diagnostic And X-Ray Equipment
Our client is a leading provider of diagnostic imaging equipment, specializing in the sales, installation, maintenance, and service of x-ray equipment. The Service Manager will oversee the service and maintenance operations of diagnostic imaging equipment
View Job
Service Manager – Diagnostic And X-Ray Equipment
Midrand: Service Manager
Job Summary: The Service Manager is responsible for overseeing and managing the service department within an automotive dealership, ensuring high levels of customer satisfaction, operational efficiency, and adherence to OEM standards. The role includes man
View Job
Service Manager
South Africa: Manager: Cleaning Services
CORE PURPOSE OF JOB To provide sustainable, profitable and client responsive cleaning services compliant with health and safety requirements. KEY PERFORMANCE AREAS Maintain Quality standards and Efficient Service delivery. Staff Management Maintenance of e
View Job
Manager
Cape Town City Centre: Key Accounts Manager Â?? Soft Services (Cape Town, Century City)
Key Skills and Experience: - Grade 12 - Degree or professional qualification in Facilities Management/Business Management preferred. - Minimum 8 years senior management experience in hard and soft FM services, with at least 5 years in contract management.
View Job
Key Accounts Manager Â?? Soft Services (Cape Town, Century City)
Durban: Service Manager
Position: Service Manager Industry: Automotive Location: Dundee Salary: Market Related MINIMUM REQUIREMENTS: Minimum of 5 years experience as Dealership Service Manager in a high-volume dealership. Senior Certificate. Valid South African Drivers License. A
View Job
Service Manager
Cape Town City Centre: Service Manager (Cape Town)
THIS POSITION REQUIRES FRANCHISED MOTOR DEALERSHIP EXPERIENCE This reliable, multi-brand dealership is looking for an experienced Service Manager to take the team to the next level. You will be responsible for the full productivity and profitability of the
View Job
Service Manager (Cape Town)
Centurion: Support Service Manager (Centurion)
Kindly apply if you meet the minimum requirements. Should you not hear back from us within 2 weeks consider your application as unsuccessful. Support Service Manager (Centurion) position available in Tshwane, Centurion. This job position was posted by . Th
View Job
Support Service Manager (Centurion)
South Africa: Jnr Account Manager – Packaging / Jnr Client Service- Cpt
Introduction To support and work alongside the Packaging Account Manager in the efficient management of the packaging accounts, ensuring the accurate and timely delivery and execution of all roll our packaging artwork across the brands, designated from bri
View Job
Jnr Account Manager – Packaging / Jnr Client Service- Cpt
Johannesburg: Account Manager – Client Services
Job Description: Extensive IT sales experience with emphasis on client service operations, including end-user devices (printing, laptops, desktops) Must have experience with ensuing that sales targets are met Serve as a liaison between the company and thei
View Job
Account Manager – Client Services
Eastern Cape: Engineering Services Manager – Eastern Cape
Ensure infrastructure services are maintained and operational to service standards specified. Maintain availability of assets and building in accordance to specified standards. Support the planned maintenance programme in order to ensure business continuit
View Job
Engineering Services Manager – Eastern Cape
Email Alerts
Click the button below and submit your email to receive email alerts with the latest jobs.
This service is offered by Result Generation
We do not save your information, and your email is the only information we forward to the service.
If you wish to unsubscribe, please click here
