Job Description
Cape Town – Western Cape – South Africa
- Provide 1st to 3rd Line Support via email, phone, and remote support to their clients based in the UK, SA, Europe, Asia, and the US.
- Visit customer sites / offices to troubleshoot, configure and implement various IT solutions and services. (SA)
- Troubleshoot and fix various IT hardware related issues, including liaising with 3rd party vendors through to resolution.
- Troubleshoot, diagnose, and fix most Microsoft technologies (Cloud & On Premise) as well as third party applications / systems.
- Work directly with Senior Engineers, to resolve complex issues as well as assist in project roll outs.
- Be willing to work flexible hours to provide support for clients in the UK, SA Europe, US, and Asia. (On-Call Rota)
- Maintain documentation for all systems (hardware / software / network diagram).
- Provide excellent service to all customers and be willing to go the extra mile.
- Assist with technical presales, design, and project planning.
- Building Hyper-V high availability replication environment.
- Building high availability network security appliances.
- Upgrading server environments for modernization.
- Troubleshooting entire networks to locate potential performance bottlenecks.
- Build new site office networks.
- Change request management.
- Microsoft Active Directory, Group Policy, DHCP and DNS.
- Extensive experience in Network Technology VLAN, VPNs, Firewalls, Cyber Security, and IP routing protocols.
- Extensive understanding in Wireless network technologies.
- Extensive experience in Back-up technologies (e.g., Veeam, MSP360, LiveVault.) (Cloud and on Premise).
- Virtualization technologies (Hyper-V).
- Extensive experience in infrastructure maintenance and alerting routines. (Ensure system integrity and minimization of down time).
- Excellent understanding in Enterprise endpoint protection services and products.
- Current Microsoft Desktop operating systems.
- Microsoft Server 2012R2, 2016, 2019, 2022.
- Cloud Platforms (M365 Suite, Azure, AWS & Google Cloud) – Working knowledge of AWS and Google cloud preferred but not essential.
- Good understanding of SIP/IP Telephone Systems.
- Experience with Policies, Procedures, Training, Compliance requirements.
- Exchange online.
- SharePoint online.
- Entra and Intune.
- Microsoft 365, HP, FortiGate, SonicWall, Dell Certifications/Experience.
- Autotask PSA and RMM.
- Microsoft SharePoint Configuration.
- Project Management experience.
- Presales experience preferred but not essential.
- A great attitude.
- Ambitious.
- Be a team player.
- Willing to occasionally work outside of normal working hours.
- Excellent troubleshooting skills.
- Be cool, calm and collected in a sometimes pressured and fast paced environment.
- Can work with strict deadlines.
- Detailed orientated.
- Must be a self-starter and have excellent time keeping management skills.
- Presentable and excellent customer facing, communications and phone skills.
- Enthusiastic, ability to motivate others and a positive willingness to get involved.
- Liaising with external suppliers.
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