Job Description
About the Role
Hire Resolve, a leading logistics company based in Cape Town, is seeking an experienced and dynamic Air and Sea Freight Customer Service professional to join their team. As a customer service representative, you will build, maintain, and conduct relationships with clients and customers, ensuring seamless air and sea freight forwarding experiences.
Key Responsibilities
- Respond to client inquiries and resolve issues in a timely and professional manner
- Provide accurate and detailed information on air and sea freight forwarding services and rates
- Conduct regular check-ins with clients to ensure satisfaction and identify opportunities for growth
- Utilize MS Office software to manage client records, track shipments, and generate reports
- Collaborate with internal teams to resolve complex customer issues
Requirements
- Must have Air & Sea freight forwarding experience
- Customer service experience is a plus
- Proficient in MS Office software
Qualifications
- Completed Matric (South African school certificate)
Salary & Benefits
A highly competitive salary based on experience will be offered to the successful candidate.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Clearing and Forwarding Jobs in Western Cape
The field of other clearing and forwarding positions is an essential part of the global trade industry, playing a crucial role in facilitating the movement of goods across international borders. In Western Cape, South Africa, this sector typically experiences steady growth due to its strategic location as a major hub for imports and exports.
Generally, salaries for other clearing and forwarding professionals in Western Cape can vary widely depending on factors such as level of experience, company size, and industry sector. While it’s difficult to pinpoint exact salary ranges without knowing the specific circumstances of each role, broad estimates typically range from R400 000 to R800 000 per annum, with some senior positions potentially exceeding this amount. However, salaries can fluctuate significantly depending on individual qualifications, performance, and the specific requirements of the role.
Common skills required for other clearing and forwarding roles include language proficiency (particularly English and Afrikaans), knowledge of international trade regulations, experience with customs clearance procedures, strong analytical and problem-solving abilities, excellent communication and interpersonal skills, and basic computer literacy. Other desirable skills might include familiarity with transportation management systems, knowledge of logistics software, or experience working in supply chain management.
The financial services sector, technology industry, manufacturing sector, and ports and transport companies are some of the common industries that employ other clearing and forwarding professionals in Western Cape. These roles often involve coordinating shipments, communicating with clients and carriers, processing customs documents, and ensuring compliance with relevant regulations.
Career development opportunities for those in other clearing and forwarding roles typically involve specializing in a particular area, such as logistics or supply chain management. Promotions to senior positions may also be possible through experience and further education. As the global trade industry continues to evolve, professionals in this field can expect ongoing challenges and opportunities for growth and professional development.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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