Menu Close

Cape Town: Branch Manager posted by Tower Group

Cape Town: Branch Manager posted by Tower Group

Posted on 2025-07-15 00:00:00

Employer Tower Group
Category Other IT/Computer
Location Western Cape  / Cape Town

Job Summary

Primary Objective:

Our client is looking for an experienced, results-driven Branch Manager to oversee operations in the Western Cape The ideal candidate will have a strong background in shipping and logistics and will be responsible for ensuring the continued growth of the company brand in the local market. You will lead the team in achieving business objectives, managing key customer relationships, and driving profitability while ensuring operational efficiency and exemplary customer service.

The ideal candidate will need to possess strong leadership skills in both commercial and people management and have an entrepreneurial mindset to drive growth and profitability. As the face of the company, the Cape Town branch manager will be responsible for engaging and managing stakeholders, both internally and externally.

Key Responsibilities:

Strategic Leadership:

  • Oversee the management of the Western Cape branch office and contribute to the strategic direction of the company.
  • Differentiate the company from competitors through innovative strategies and superior service delivery.
  • Optimize revenue generation and cost efficiency across all operations.

Customer Relationship:

  • Build and maintain strong relationships with key importers, exporters, and other stakeholders.
  • Actively support sales staff in their activities, ensuring seamless customer engagement and satisfaction.
  • Conduct regular customer visits and calls, maintaining up-to-date CRM records and reporting.
  • Build and maintain strong relationships with reefer customers, ensuring a deep understanding of their specific needs, including temperature-sensitive logistics requirements and time-critical deliveries.
  • CRM Management – Maintain accurate and up-to-date records of customer interactions, preferences, and service agreements in the companys CRM system, ensuring transparency and accountability in all customer dealings.

Operational Excellence:

  • Manage and monitor export-booking performance, ensuring optimal slot utilization for both laden and empty allocations.
  • Oversee equipment supply, claims resolution, and vessel operations to ensure high productivity and service standards from all vendors.
  • Provide support for vessel operations, including comprehensive assistance in operational functions as needed.

Refrigerated Cargo responsibilities

  • Service Excellence -act as the primary point of contact for reefer customers, ensuring seamless communication and timely resolution of any service issues, including equipment availability, transit schedules, and claims management.
  • Proactive Support – provide consultative support to customers by offering insights into best practices for cargo care, innovative shipping solutions, and updates on industry regulations affecting refrigerated goods.
  • Business Growth – identify opportunities to upsell or cross-sell value-added services, such as temperature monitoring technologies, dedicated reefer equipment, or customized logistics solutions.
  • Customer Feedback and Insights – Regularly gather and analyze customer feedback to improve service offerings and maintain a competitive edge in the reefer shipping market.
  • Market Intelligence – stay informed on market trends and competitor activities in the reefer segment, sharing relevant insights with customers to strengthen partnerships and build trust.
  • Key Account Management – Take ownership of key reefer commercial accounts, ensuring dedicated support and developing tailored solutions to meet complex logistical needs.
View Job  Cape Town: German Customer Service posted by abc worldwide

Team Management:

  • Lead and manage branch staff to maximize productivity while ensuring compliance with labour laws and company procedures.
  • Foster a positive and collaborative work environment, promoting professional growth and teamwork.

Marketing and Reporting:

  • Oversee marketing, import, export, and operational activities at the branch level.
  • Prepare and submit daily, weekly, and monthly performance reports as required.

Skills and Experience Required:

  • Strong operational expertise in both import and export freight management.
  • Experienced in proactive problem-solving, and the ability to align business strategies with customer needs, all critical for fostering trust and loyalty among reefer customers
  • Demonstrable experience in handling reefer cargo and associated complexities.
  • Proven leadership and team management skills in a high-paced environment.
  • Excellent interpersonal, negotiation, and customer relationship management abilities.
  • Solid understanding of financial management, budgeting, and cost control.

Click Go Apply to apply online!


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town, Western Cape

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Cape Town: Intermediate Developer posted by Fempower Personnel

Job Title Intermediate Developer Location Hybrid Based in StellenboschA leading payment aggregator and provider of secure payment solutions is looking for...


View Job
Intermediate Developer

Cape Town: Technical Buyer Ref: 3884 posted by NDC Personnel

Yoursquoll need Matric engineering qualifications are advantageous, as well as 3 ndash 5 yearsrsquo experience in the FMCG Transportation sectors in a...


View Job
Technical Buyer Ref

Cape Town: Technical Sales Representative (Granular Fertilizers & Biostimulants) – Western Cape posted by Mirna Butler Recruitment

Are you passionate about agriculture and eager to help farmers succeed? Join my clients dynamic team leading the way in granular fertilizers and...

View Job  Port Elizabeth: Junior Architectural Technologist posted by Prudent HR solutions

View Job
Technical Sales Representative (Granular Fertilizers & Biostimulants) – Western Cape

Cape Town: Back Office Employee posted by abc worldwide

Back Office Employee mfd for Consulting Firm Location Remote Home Office Start Date ImmediatelyWorking Hours Full-time Our goal is to guide doctors through...


View Job
Back Office Employee

Cape Town: Safer Gambling Analyst – Remote posted by Hire Resolve

Hire Resolves client is urgently seeking the expertise of a Safer Gambling Analyst for a fully remote position.ResponsibilitiesCommunicating with customers...


View Job
Safer Gambling Analyst – Remote

Cape Town: Site Engineer posted by Hire Resolve

Hire Resolves client, who offers the highest quality construction, project management and specialist subcontracting services, is searching for a Site...


View Job
Site Engineer

Cape Town: Project Manager posted by Hire Resolve

Hire Resolves client is a leading player in the engineering industry, renowned for delivering high-quality infrastructure and industrial projects across...


View Job
Project Manager

Cape Town: Projects Contracts Manager posted by Hire Resolve

Hire Resolves client is looking for a ProjectsContracts Manager to join their team in Cape Town. Theynbspare a construction industry and mainly serve...


View Job
Projects Contracts Manager

Cape Town: Operations Administrator posted by AJ Roodt Consulting (Pty) Ltd

Position available for an experienced Administrator to handle daily admin and operations functions.Candidates must have previous working experience in the...


View Job
Operations Administrator

Cape Town: Junior Administrator – Urgently Needed posted by Nu-Line Elevator Maintenance

Nu-Line Elevator Maintenance is looking for a Junior Administrator to join our team in Killarney Gardens, Cape Town. If youre passionate about learning and...


View Job
Junior Administrator – Urgently Needed

Cape Town: Facility / Office Manager (6 month fixed term contract) posted by O’Brien Recruitment

Are you a facilities mastermind with a passion for creating smooth, well-oiled office environments? Do you thrive on managing multiple sites, juggling...


View Job
Facility / Office Manager (6 month fixed term contract)

Western Cape: DIESEL TECHNICIAN – COMMERCIAL TRUCKS (CAPE TOWN) posted by MPRTC Recruitment

Minimum RequirementsMatricDiesel Trade Test completed2ndash3 years relevant experienceValid Code 14 Driverrsquos License with PDPSolid technical knowledge...


View Job
DIESEL TECHNICIAN – COMMERCIAL TRUCKS (CAPE TOWN)

Cape Town: Brand Training Specialist posted by O’Brien Recruitment

Were Hiring Brand Training Specialist Cape Town ParowOffice-based Employment Equity Applicable All Genders and Races WelcomeWere seeking a dynamic Brand...


View Job
Brand Training Specialist

Cape Town: Engineering Manager Ref: 3974 posted by NDC Personnel

With 5 years of experience and a strong skill-set in project management, planning, and organisation, yoursquoll be a great fit! Effective communication is...

View Job  Western Cape: Internal/External Sales Representative posted by West Coast Personnel

View Job
Engineering Manager Ref

Cape Town: Senior Quantity Surveyor (Building Construction) – CPT posted by Hire Resolve

Hire Resolves client, a well-established and dynamic construction company known for delivering high-quality residential and commercial building projects, is...


View Job
Senior Quantity Surveyor (Building Construction) – CPT

Cape Town: Senior Foreman posted by Hire Resolve

Hire Resolves client is looking for a Senior Foreman to join their team in Cape Town. The company always ensures the best results for their clients in the...


View Job
Senior Foreman

Cape Town: Project Manager posted by Sharon Nurock Recruitment cc

Main Purpose of the RoleOversee the daily workings of the organisations operations.Responsible to maintain a high-quality standard of the organisations...


View Job
Project Manager

Cape Town: General Worker posted by Cre8work!

MATRIC, ID, UI19, CONTACTABLE REFERENCES, CLEAR CRIMINAL RECORD SA CITIZEN SHIFT WORK, HOURS ARE FROM 07h00 TO 19h00 OR 19h00 TO 07h00 HARD LABOUR STRONG...


View Job
General Worker

Cape Town: T/A Merchandiser – Retail posted by Recruitment Matters

Our client is looking for a dynamic and proactive TA Merchandiser to support the retail sales team through effective merchandising, store execution, and...


View Job
T/A Merchandiser – Retail

Cape Town: Technical Sales Representative posted by Time Personnel

REQUIREMENTSMatric,Valid drivers license and own transportation3 4 years experience in a similar industryExceptional customers communication and...


View Job
Technical Sales Representative

Cape Town: Reach Truck Drivers posted by Tailormade Solution

We are Hiring Reach Truck Drivers The Reach Truck Operator is responsible for operating a reach truck to move, locate, relocate, and stack merchandise in...


View Job
Reach Truck Drivers

Cape Town: Player Success Agent posted by Hire Resolve

Job Title Player Success AgentThe Player Success Agent is responsible for managing daily operational assessments, customer interactions, and reviews to...


View Job
Player Success Agent

Cape Town: Senior Foreman posted by Hire Resolve

Hire Resolves client whonbspoperates out ofnbsp Wetton, Cape Town and offers the highest quality construction, project management and specialist...


View Job
Senior Foreman

Cape Town: Mechanical Design Technologist/Engineer posted by Hire Resolve

Hire Resolves client is looking for a Mechanical Design TechnologistEngineer to join their team in Cape Town. This client is a multi-disciplinary firm...


View Job
Mechanical Design Technologist/Engineer

Cape Town: Mechanical Design Technologist/Engineer (Consulting) – CPT posted by Hire Resolve

Hire Resolves client, a reputable and forward-thinking consulting engineering firm known for its commitment to innovation and excellence in building...


View Job
Mechanical Design Technologist/Engineer (Consulting) – CPT

Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area

Cape Town: Branch Manager posted by Tower Group

Cape Town: Branch Manager posted by Tower Group

Posted on 2025-07-15 00:00:00

Employer Tower Group
Category Other IT/Computer
Location Western Cape  / Cape Town

Job Summary

Branch Manager

Core Knowledge & Skills:

  1. COMMERCIAL AND OPERATIONAL KNOWLEDGE AND SKILLS OF THE SHIPS AGENCY INDUSTRY.
  2. 10 -15 YEARS MANAGEMENT EXPERIENCE.
  3. HIGH LEVEL OF CUSTOMER / SALES, OPERATIONS AND FREIGHT FOCUS.
  4. STRONG LEADERSHIP SKILLS.
  5. COMPUTER/SYSTEMS LITERATE.
  6. EXTENSIVE KNOWLEDGE OF REEFER INDUSTRY.

DUTIES:

1. Manage the Western Cape Agency branch office and participate in the management of the company.

2. Differentiate the agency from competitors in the marketplace.

3. Focus on revenue maximization.

4. Drive to reduce the cost of doing business.

5. Budgets set and maintained.

6. Manage staff complement to achieve best productivity and comply with the relevant Labour laws and procedures.

7. Maintain a positive presence with all importers and exporters and actively support Sales Staff in the execution of their activities.

8. Maintain customer calls/visits and personal relationship with key customers as well as allocated customers, including daily CRM updates and reporting.

9. Manage the export booking performance of the vessels. This includes both laden and empty allocations and targeting best spread with target of full slot utilisation.

10. Oversee equipment supply and claims resolution.

11. Oversee vessel operations to attain best productivity and level of service from both NPA & Transnet and Container Depots.

12. Assist with vessel Ops where necessary with all functions as required back up to vessel operator.

13. Fully conversant with Import and Export freight matters.

14. Strong operational and freight background

15. Strong reefer experience

16. Oversee Marketing, Import, Export & Operations at Branch Level.

17. Daily, weekly and monthly reporting as required and requested.

17. All other matters relevant to Branch Management.

Click Go Apply to apply online!


View Job  Pretoria: Recruitment Consultant posted by AtripleA recruitment & temps
Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town, Western Cape

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Cape Town: Intermediate Developer posted by Fempower Personnel

Job Title Intermediate Developer Location Hybrid Based in StellenboschA leading payment aggregator and provider of secure payment solutions is looking for...


View Job
Intermediate Developer

Cape Town: Technical Buyer Ref: 3884 posted by NDC Personnel

Yoursquoll need Matric engineering qualifications are advantageous, as well as 3 ndash 5 yearsrsquo experience in the FMCG Transportation sectors in a...


View Job
Technical Buyer Ref

Cape Town: Back Office Employee posted by abc worldwide

Back Office Employee mfd for Consulting Firm Location Remote Home Office Start Date ImmediatelyWorking Hours Full-time Our goal is to guide doctors through...


View Job
Back Office Employee

Cape Town: Safer Gambling Analyst – Remote posted by Hire Resolve

Hire Resolves client is urgently seeking the expertise of a Safer Gambling Analyst for a fully remote position.ResponsibilitiesCommunicating with customers...


View Job
Safer Gambling Analyst – Remote

Cape Town: Site Engineer posted by Hire Resolve

Hire Resolves client, who offers the highest quality construction, project management and specialist subcontracting services, is searching for a Site...


View Job
Site Engineer

Cape Town: Project Manager posted by Hire Resolve

Hire Resolves client is a leading player in the engineering industry, renowned for delivering high-quality infrastructure and industrial projects across...

View Job  Western Cape: Sales Campus Manager posted by NA Consulting

View Job
Project Manager

Cape Town: Projects Contracts Manager posted by Hire Resolve

Hire Resolves client is looking for a ProjectsContracts Manager to join their team in Cape Town. Theynbspare a construction industry and mainly serve...


View Job
Projects Contracts Manager

Cape Town: Operations Administrator posted by AJ Roodt Consulting (Pty) Ltd

Position available for an experienced Administrator to handle daily admin and operations functions.Candidates must have previous working experience in the...


View Job
Operations Administrator

Cape Town: Junior Administrator – Urgently Needed posted by Nu-Line Elevator Maintenance

Nu-Line Elevator Maintenance is looking for a Junior Administrator to join our team in Killarney Gardens, Cape Town. If youre passionate about learning and...


View Job
Junior Administrator – Urgently Needed

Cape Town: Facility / Office Manager (6 month fixed term contract) posted by O’Brien Recruitment

Are you a facilities mastermind with a passion for creating smooth, well-oiled office environments? Do you thrive on managing multiple sites, juggling...


View Job
Facility / Office Manager (6 month fixed term contract)

Western Cape: DIESEL TECHNICIAN – COMMERCIAL TRUCKS (CAPE TOWN) posted by MPRTC Recruitment

Minimum RequirementsMatricDiesel Trade Test completed2ndash3 years relevant experienceValid Code 14 Driverrsquos License with PDPSolid technical knowledge...


View Job
DIESEL TECHNICIAN – COMMERCIAL TRUCKS (CAPE TOWN)

Cape Town: Brand Training Specialist posted by O’Brien Recruitment

Were Hiring Brand Training Specialist Cape Town ParowOffice-based Employment Equity Applicable All Genders and Races WelcomeWere seeking a dynamic Brand...


View Job
Brand Training Specialist

Cape Town: Engineering Manager Ref: 3974 posted by NDC Personnel

With 5 years of experience and a strong skill-set in project management, planning, and organisation, yoursquoll be a great fit! Effective communication is...


View Job
Engineering Manager Ref

Cape Town: Senior Quantity Surveyor (Building Construction) – CPT posted by Hire Resolve

Hire Resolves client, a well-established and dynamic construction company known for delivering high-quality residential and commercial building projects, is...


View Job
Senior Quantity Surveyor (Building Construction) – CPT

Cape Town: Senior Foreman posted by Hire Resolve

Hire Resolves client is looking for a Senior Foreman to join their team in Cape Town. The company always ensures the best results for their clients in the...

View Job  Pietermaritzburg: Operations Manager (Chemical Production) posted by Isilumko Staffing

View Job
Senior Foreman

Cape Town: Project Manager posted by Sharon Nurock Recruitment cc

Main Purpose of the RoleOversee the daily workings of the organisations operations.Responsible to maintain a high-quality standard of the organisations...


View Job
Project Manager

Cape Town: General Worker posted by Cre8work!

MATRIC, ID, UI19, CONTACTABLE REFERENCES, CLEAR CRIMINAL RECORD SA CITIZEN SHIFT WORK, HOURS ARE FROM 07h00 TO 19h00 OR 19h00 TO 07h00 HARD LABOUR STRONG...


View Job
General Worker

Cape Town: T/A Merchandiser – Retail posted by Recruitment Matters

Our client is looking for a dynamic and proactive TA Merchandiser to support the retail sales team through effective merchandising, store execution, and...


View Job
T/A Merchandiser – Retail

Cape Town: Technical Sales Representative posted by Time Personnel

REQUIREMENTSMatric,Valid drivers license and own transportation3 4 years experience in a similar industryExceptional customers communication and...


View Job
Technical Sales Representative

Cape Town: Reach Truck Drivers posted by Tailormade Solution

We are Hiring Reach Truck Drivers The Reach Truck Operator is responsible for operating a reach truck to move, locate, relocate, and stack merchandise in...


View Job
Reach Truck Drivers

Cape Town: Player Success Agent posted by Hire Resolve

Job Title Player Success AgentThe Player Success Agent is responsible for managing daily operational assessments, customer interactions, and reviews to...


View Job
Player Success Agent

Cape Town: Senior Foreman posted by Hire Resolve

Hire Resolves client whonbspoperates out ofnbsp Wetton, Cape Town and offers the highest quality construction, project management and specialist...


View Job
Senior Foreman

Cape Town: Mechanical Design Technologist/Engineer posted by Hire Resolve

Hire Resolves client is looking for a Mechanical Design TechnologistEngineer to join their team in Cape Town. This client is a multi-disciplinary firm...


View Job
Mechanical Design Technologist/Engineer

Cape Town: Mechanical Design Technologist/Engineer (Consulting) – CPT posted by Hire Resolve

Hire Resolves client, a reputable and forward-thinking consulting engineering firm known for its commitment to innovation and excellence in building...


View Job
Mechanical Design Technologist/Engineer (Consulting) – CPT

Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area