The role will be ideal for an empathetic, logical, analytical thinker, who thrives at the intersection of technology, business, and customer success and wants to help shape how customer value is delivered and sustained. REQUIRED SKILLS AND EXPERIENCE : – 2-3 years experience of as a Business Analyst or Consultant in technology, services, or customer experience environments. – Proven success in customer-facing or consultative roles, engaging across pre-sales, delivery, and optimisation phases. – Strong understanding of Customer Success principles, lifecycle management, and value realisation frameworks. – Experience in requirements definition, process mapping and optimisation, and solution validation within multi-stakeholder environments. – Excellent customer facing communication and facilitation skills – able to bridge business, technical, and executive audiences. – Proficiency in using Salesforce (or similar) for lifecycle visibility and success tracking. PREFERRED SKILLS : – Experience in Customer Experience (CX), Contact Centre, SaaS, or Managed Services industries. – Familiarity with CCaaS and CRM/CSM cloud platforms (AWS, Amazon Connect, Genesys, Five9, Zendesk, ServiceNow, Salesforce). – Certification in Business Analysis (CBAP, PMI-PBA), Customer Success (CSM), or ITIL v4. – Data fluency and ability to derive insight-driven recommendations.

We’re looking for an experienced Business Analyst with experience working on Linked Investment Products. We require someone based in Cape Town, and it will be for an initial 12 month contract. You’ll play a pivotal role in the design, enhancement, and migration of linked investment product capabilities. The role requires a deep understanding of South African investment product regulations, platform operations, and linked-product administration, with proven experience supporting large-scale platform migration initiatives in the financial-services sector. What you’ll do: Elicit, analyse, and document business requirements for linked investment products, including end-to-end processes across administration, reporting, and compliance. Collaborate with Product, Operations, Compliance, and the Vendor to ensure solutions align with regulatory frameworks such as FAIS, FICA, Pensions Fund Act, and Treating Customers Fairly (TCF), PDD, etc. Translate business needs into detailed functional specifications and acceptance criteria. Support and document end-to-end business processes impacted by platform migration. Conduct gap analysis between legacy and target-state platforms, focusing on investment account structures, pricing, fee models, and transactional workflows. Work closely with the Vendor teams to validate interfaces, data mappings, and reconciliation logic. Develop and execute test scenarios and test cases to validate linked product functionality, data migration accuracy, and system integrity. Perform regression, UAT, and end-to-end testing across integrated systems. Ensure defects are logged, tracked, and resolved efficiently. Liaise with cross-functional teams including Product Development, Compliance and Operations. Communicate complex system and product changes in a structured and comprehensible manner to business stakeholders. Support business readiness activities, user training, and post-implementation validation. Your Expertise: Minimum 5 years’ experience as a Business Analyst within a financial-services or investment-administration environment. Demonstrated experience working with Linked Investment Products (LISP), Investment Platforms, or Wealth Management Systems. Strong working knowledge of South African investment regulations and industry practices (FAIS, FICA, TCF, CISCA, ASISA guidelines, PDD etc.). Proven involvement in platform migration, system implementation, or data-migration programmes. Advanced testing ability with exposure to structured testing tools (e.g., HPQC, Jira, or similar). Qualifications: Relevant tertiary qualification in Finance, Investments, Business Analysis, or Information Systems. Other information applicable to the opportunity: 12 months contract Location: Cape Town – hybrid Level: Strong intermediate – Senior (5 years experience)  Why work for us? Want to work for an organization that solves complex real-world problems with innovative software solutions? At iOCO, we believe anything is possible with modern technology, software, and development expertise. We are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies.  You will be part of a consultancy, working with some of the most knowledgeable minds in the industry on interesting solutions across different business domains.  Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft.  By joining iOCO you will have an open invitation to developer inspiring forums. A place where you will be able to connect and learn from and with your peers by sharing ideas, experiences, practices, and solutions.  iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.

Location: Stellenbosch | On-site (Hybrid considered) Type: 6 month contract to Perm | 5 years experience What Youll Do Collaborate with stakeholders to shape and clarify requirements Translate ideas into clear, actionable specifications Lead client-facing and internal workshops to capture needs and co-design solutions Bring a UX/CX mindset with rapid prototyping and iterative design Support testing, validation, and continuous improvement with an AI-first approach What Were Looking For 5 years as a Business or Systems Analyst (FIn-Tech experience preferred) Strong communication and documentation skills Experience with APIs, Azure, and integration-driven systems UX/CX awareness, prototyping, and workshop facilitation skills Naturally curious, analytical, and creative problem solve Start date: 1 January. How to Apply We’re looking for the right fit, not just the right CVand we’re prepared to pay for exceptional talent. Step 1: Upload your CV so we can connect your experience to your results. Step 2: Once shortlisted, our team will reach out for you to complete our assessment (4060 minutes, mobile-friendly) to showcase your problem-solving approach and role suitability. Step 3: Top candidates hear from us within 35 business days. Step 4: Interviews commence

Skills & Experience: Business Analysts with serious stamina and strategic thinking Champions at process mapping , requirement gathering , and stakeholder wrangling People fluent in Agile, Scrum, or hybrid environments Data-savvy minds who can make numbers talk Qualification: Tertiary is preferred Contact JADE PERUMAL on

We’re looking for an experienced Business Analyst with experience working on Linked Investment Products. We require someone based in Cape Town, and it will be for an initial 12 month contract. You’ll play a pivotal role in the design, enhancement, and migration of linked investment product capabilities. The role requires a deep understanding of South African investment product regulations, platform operations, and linked-product administration, with proven experience supporting large-scale platform migration initiatives in the financial-services sector. What you’ll do: Elicit, analyse, and document business requirements for linked investment products, including end-to-end processes across administration, reporting, and compliance. Collaborate with Product, Operations, Compliance, and the Vendor to ensure solutions align with regulatory frameworks such as FAIS, FICA, Pensions Fund Act, and Treating Customers Fairly (TCF), PDD, etc. Translate business needs into detailed functional specifications and acceptance criteria. Support and document end-to-end business processes impacted by platform migration. Conduct gap analysis between legacy and target-state platforms, focusing on investment account structures, pricing, fee models, and transactional workflows. Work closely with the Vendor teams to validate interfaces, data mappings, and reconciliation logic. Develop and execute test scenarios and test cases to validate linked product functionality, data migration accuracy, and system integrity. Perform regression, UAT, and end-to-end testing across integrated systems. Ensure defects are logged, tracked, and resolved efficiently. Liaise with cross-functional teams including Product Development, Compliance and Operations. Communicate complex system and product changes in a structured and comprehensible manner to business stakeholders. Support business readiness activities, user training, and post-implementation validation. Your Expertise: Minimum 5 years’ experience as a Business Analyst within a financial-services or investment-administration environment. Demonstrated experience working with Linked Investment Products (LISP), Investment Platforms, or Wealth Management Systems. Strong working knowledge of South African investment regulations and industry practices (FAIS, FICA, TCF, CISCA, ASISA guidelines, PDD etc.). Proven involvement in platform migration, system implementation, or data-migration programmes. Advanced testing ability with exposure to structured testing tools (e.g., HPQC, Jira, or similar). Qualifications: Relevant tertiary qualification in Finance, Investments, Business Analysis, or Information Systems.