Job Description
About the Role
A rapidly growing UK-based Next-gen Telco/VoIP Provider is seeking a highly analytical and commercially minded Business Analyst to join its growing team in the Telecommunications industry. The ideal candidate will thrive in an in-person, collaborative environment where they will proactively identify inefficiencies, surface insights, and drive impactful improvements across systems, processes, and customer journeys.
Key Responsibilities
- Work closely with cross-functional teams to understand operational and customer pain points across onboarding, billing, provisioning, migrations, and support.
- Proactively identify inefficiencies in business processes and internal systems, and recommend structured, high-impact improvements.
- Map current-state workflows and design optimised future-state processes.
- Translate complex business problems into clear, structured requirements and user stories.
- Write detailed acceptance criteria and documentation to reduce ambiguity and rework.
- Work closely with Engineering and QA to ensure requirements are clearly understood and delivered to a high standard.
- Support sprint planning, backlog refinement, and delivery governance within Agile teams.
- Analyse data and business performance metrics to support prioritisation and decision-making.
- Ensure work meets Definition of Ready before development begins.
- Contribute to improving internal documentation standards, governance processes, and operational discipline.
- Drive initiatives that positively impact growth, reduce churn, and improve cashflow efficiency.
Requirements
Minimum of 3 years’ experience as a Business Analyst or similar analytical role. Strong experience in process mapping, workflow design, and operational improvement. Proven ability to translate business needs into clear, structured documentation and requirements. Experience working within Agile development environments. Comfortable working full-time in an office-based setting.
Qualifications
No qualifications mentioned.
Salary & Benefits
No information available.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Cape Town Region
The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.
In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.
Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.
The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.
For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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