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Western Cape: Rooms Division Manager posted by Craven Cottage CC

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Job Description

Duties:
 
Rooms Division Leadership:
 
Oversee the daily operations of Front Office, Housekeeping, Guest Relations, and Night Audit departments.
Ensure smooth and efficient operations across all Rooms Division functions to deliver exceptional guest service and operational excellence.
Lead, mentor, and develop departmental teams to maintain high levels of engagement, accountability, and service standards.
Foster a culture of care, teamwork, and service excellence across the department.
 
Guest Experience & Service Excellence:
 
Ensure all guest interactions meet or exceed 5* luxury service standards.
Actively monitor guest satisfaction through feedback platforms, direct engagement, and service recovery processes.
Ensure special recognition and personalized service for VIP, repeat, and long-stay guests.
Proactively resolve guest concerns and implement service recovery strategies where required.
Conduct regular arrival room inspections and turndown audits to ensure the highest standards of presentation and guest readiness.
Serve as the custodian of Forbes service standards within the Rooms Division and ensure these standards are consistently upheld.
 
Requirements:
 
Grade 12
A Diploma or Degree in Hospitality Management or a related field
At least 4–7 years in hospitality operations, with significant experience in front office and housekeeping roles, including previous supervisory or management experience.
Proficiency in PMS (Property Management Systems) Opera, and experience with Revenue Management software
Strong ability to lead, mentor, and manage large, multi-cultural teams.
Capability to set room rates, manage budgets, forecast occupancy, and control costs.

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Media/Photography Jobs in Western Cape

The Western Cape, South Africa is home to a thriving media and photography industry, offering a range of career opportunities for those with a passion for visual storytelling and digital content creation. Typically, this field is driven by the growth of technology and social media, leading to an increased demand for skilled professionals who can produce high-quality content.

Generally, salaries in this industry vary widely depending on factors such as experience, company size, and industry sector. While it’s difficult to provide exact figures, broad salary ranges for media and photography positions in Western Cape typically fall within the following bands: R300 000 – R600 000 per annum for junior roles, and R600 000 – R1 200 000 per annum for senior or specialized positions. However, salaries can fluctuate based on individual circumstances, industry trends, and geographic location.

Common skills required for media and photography roles in Western Cape include proficiency in Adobe Creative Suite, experience with camera equipment and editing software, strong visual storytelling skills, attention to detail, excellent communication and interpersonal skills, and the ability to work under pressure. Additionally, knowledge of SEO principles, social media platforms, and content management systems can be beneficial.

The financial services sector, technology industry, and manufacturing sector are common industries that employ media and photography professionals in Western Cape. Other sectors, such as tourism, education, and healthcare, also value the skills offered by this profession. Often, companies in these sectors require media professionals to create engaging content for their websites, social media channels, and marketing materials.

Career development opportunities for media and photography professionals in Western Cape are diverse and varied. Typically, senior roles involve leading teams of photographers and editors, while specialized positions may focus on video production, social media management, or brand storytelling. Common career progression paths include moving from junior to senior roles within the same company, taking up freelance work, or starting one’s own business. With experience and continuous skill-building, professionals in this field can expect to see significant growth and advancement opportunities.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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