Job Description
About the Role
The Business Improvement Administrative Specialist will provide high-quality administrative, coordination, and light technical support to the Business Improvement Area (BIA) in ASSA. This role streamlines meeting management, stakeholder engagement, process documentation, basic WordPress and SharePoint website maintenance, project administration, and project reporting, ensuring initiatives are well-governed, on time, and visible to decision-makers.
Key Responsibilities
- Schedule, coordinate, and facilitate BIA and cross-functional meetings (e.g. steering committees, workgroups, website, vendor check-ins)
- Prepare and distribute agendas, pre-read packs, attendance, and action logs
- Provide input to agendas based on outcomes of meetings and business activities
- Record accurate minutes capturing decisions, risks, dependencies, and actions with owners and due dates
- Track action closures and escalate overdue items
- Maintain and update stakeholder maps, RACI matrices, and contact lists
- Draft and distribute comms (updates, newsletters, release notes, change notices) aligned to BIA governance
- Coordinate workshops, demos, and training sessions (including logistics, invitations, feedback forms)
- Serve as a courteous first point of contact for BIA queries
- Document current-state and future-state processes (SOPs, how-to guides, quick reference guides)
- Version-control and curate a central BIA repository (SharePoint/Teams/OneDrive)
- Ensure templates, naming conventions, and filing standards are consistently applied
- Support simple process mapping (e.g. swimlanes, RACI)
- Perform basic WordPress updates (pages, posts, media, documents) and ensure links, forms, and downloads are functional
- Coordinate content updates with the rest of the business
- Coordinate with IT/Design for larger changes or issues
- Regularly check the AI Bot conversation flows, assist in auditing responses for correctness and alignment with business rules
- Maintain project plans, logs, resource rosters, and calendars
- Track milestones, dependencies, and budget line-items (with guidance from the PM)
- Draft communications between BIA and stakeholders
- Maintain project priority roadmap
- Assist with BIA status reports and executive summaries (KPIs, health, risks, decisions needed)
- Support vendor/contract admin (SOWs, POs, invoicing trackers) in line with procurement policies
Requirements
- Preferred Diploma or bachelor’s degree in business administration, information systems, related field (or equivalent experience)
- 3–5 years in a PMO/Project Admin/Business Support role supporting technology, process, or business development initiatives
- Hands-on experience with meeting management, minute taking, and action tracking
- Proven experience compiling project reports and maintaining shared repositories
- Microsoft 365: Outlook/Teams/SharePoint/OneDrive, Excel (intermediate), PowerPoint, Word
Qualifications
No qualifications mentioned in the original job description.
Salary & Benefits
Salary information not provided in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Cape Town Region
The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.
In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.
Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.
The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.
For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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