Responsibilities:

Develop & optimise detailed customer journey maps across all touchpoints Analyse customer interactions to identify pain points, trends, and opportunities for innovation Use data-driven insights to improve the customer lifecycle and satisfaction Collaborate with marketing, sales, product, and customer service teams to create a seamless experience Manage cross-functional projects, ensuring timely delivery of customer experience initiatives Leverage CRM systems & journey mapping tools to enhance customer interactions Stay ahead of industry trends and integrate best practices in customer engagement Drive a customer-first mindset across the business, fostering a culture of continuous improvement Skills & Experience (Not negotiable): 2 years experience in a Senior Marketing/CRM role, preferably in fintech or a high-growth digital business Strong data analysis & market research skills to translate insights into action Experience with journey mapping tools and UX/UI principles Excellent communication & stakeholder management ability to align CX strategies with business goals Project management expertise capable of handling multiple initiatives simultaneously Passion for customer experience, retention, and engagement Detail-oriented yet strategic thinker, able to see the big picture of customer management lifecycle Contact JADE GELDENHUYS on

Customer Journey Mapping Manager position available in Cape Town Region, Cape Town City Centre. This job position was posted by . The job has been posted on 2025-03-29 in the It Computing Software category

Click Go Apply to apply online!

You might also like these jobs in the same area.

More related positions

Responsibilities:

– Develop detailed maps of the customer journey across all stages and touchpoints. – Analyze customer interactions and identify key pain points, opportunities for improvement, and areas for innovation. – Collect and analyze customer feedback, behavior data, and performance metrics to gain insights into the customer experience. – Use data to inform decision-making and prioritize improvements. – Develop and implement strategies to enhance the customer journey and improve overall satisfaction. – Collaborate with marketing, sales, product, and customer service teams to ensure a consistent and seamless customer experience. – Lead and manage projects aimed at improving customer experience, ensuring they are delivered on time and within budget. – Coordinate cross-functional teams to execute customer experience initiatives. – Identify and implement best practices for customer engagement and satisfaction. – Drive continuous improvement initiatives based on customer feedback and performance data. – Communicate findings, strategies, and recommendations to stakeholders at all levels of the organization. – Work closely with leadership to align customer journey strategies with business goals. – Leverage CRM systems, customer experience platforms, and other technologies to enhance and streamline the customer journey. – Stay up-to-date with industry trends and advancements in customer experience technology. – Provide training and support to internal teams on customer journey best practices and tools. – Foster a customer-centric culture within the organization. Prerequisite Experience: – Relevant tertiary qualification in Marketing/IMM/Business Management/ (Essential). – Grade 12 or equivalent (Essential). – 1 – 3 years experience in a senior Marketing/CRM role (Essential). – Basic knowledge of data analysis experience (Desirable). – Relevant industry experience (Desirable). – Knowledge of marketing & communication processes. – Knowledge of customer relationship management/loyalty. – Knowledge of customer management life cycle. – Knowledge of market research/research & analytics/quantitative data and trend analysis. Job Related Skills Required: – Knowledge of UX/UI principles – Experience with journey mapping tools – Computer skills – Verbal & written communication skills – Presentation skills – Project Management skills – Detail consciousness – Interpersonal skills – Data and trend analysis skills – Interpersonal & networking skills – People leadership skills Only shortlisted candidates will be contacted If you do not receive any response after two weeks, please consider your application unsuccessful

Customer Journey Mapping Manager position available in Cape Town Region, Cape Town City Centre. This job position was posted by . The job has been posted on 2025-03-20 in the Customer Service Support category

Click Go Apply to apply online!

You might also like these jobs in the same area.

More related positions