Cape Town City Centre: Customer Services Team Leader

March 16, 2026 Jobs in Cape Peninsula

Cape Town Region

Customer service / support

Job Description

About the Role

We are seeking an experienced and customer-focused Customer Services Team Leader to join our team in Cape Town City Centre. As a key member of our operations, you will be responsible for ensuring exceptional customer experiences across all channels and touch points.

Key Responsibilities

Provide timely and quality responses to customer complaints and escalations across all channels.
Ensure a customer-centric approach is embedded in all processes and interactions.
Collaborate with other departments to ensure a seamless customer experience across all touch points.
Manage day-to-day operations of the customer service team.
Provide training and support to team members in complaints handling and customer service skills.
Contribute to a positive team culture and motivate staff towards achieving performance targets.
Monitor team performance and ensure the team adheres to our quality metrics.

Requirements

4 years of Management / Team Leader experience on an online retail/ ecommerce campaign.
E-commerce Customer Service Experience (must have).
Complaint handling experience (essential).
Marketplace experience (eBay, Amazon, TIKTOK).
Zendesk experience.
Experience managing a remote team.

Qualifications

Formal education/certifications not specified in the original description.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Customer service / support Jobs in Cape Town Region

The customer service and support industry is a vital component of the Cape Town region’s economy, with a high demand for skilled professionals to provide excellent service to customers across various sectors. Typically, this field offers a stable and growth-oriented career path, especially in industries that rely heavily on customer interaction, such as technology and financial services.

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In terms of compensation, salaries for customer service and support roles in Cape Town can vary widely depending on factors like experience, company size, and industry sector. Generally, salaries range from R20 000 to R40 000 per month for entry-level positions, while more senior roles can command salaries between R50 000 to R80 000 per month. However, it’s essential to note that these are broad estimates and actual salaries may differ based on individual circumstances.

Common skills required for customer service and support roles in Cape Town include excellent communication and problem-solving skills, the ability to work well under pressure, and a strong knowledge of products or services being offered. Additionally, many employers also look for candidates with basic computer skills, such as Microsoft Office proficiency, and experience working in a team environment.

The technology industry is one of the most significant sectors that employ customer service and support professionals in Cape Town, alongside financial services and manufacturing. Other common industries include healthcare, e-commerce, and education. In these sectors, customer service representatives play a crucial role in resolving customer complaints, answering queries, and providing overall support to customers.

For those looking to start or advance their careers in customer service and support, there are numerous opportunities for growth and development. Typically, career progression paths involve moving into more senior roles within the company or exploring opportunities in related fields like account management, sales, or operations. With experience, it’s also possible to transition into specialized roles, such as technical support specialist or customer success manager.

View Job Cape Town City Centre: TECHNICAL ADMINISTRATOR

This information provides general career guidance. Actual salaries and requirements vary by employer.

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