Menu Close

Cape Town City Centre: Field Support Engineer I

Cape Town City Centre: Field Support Engineer I

Posted on 2025-09-01 00:00:00

Job Summary

We are looking for a Field Support Engineer with a minimum of 5 years of desktop support experience to provide high-quality technical assistance and ensure customer satisfaction. In this role, you will be responsible for updating and managing service calls, meeting SLA requirements, troubleshooting and resolving hardware/software issues, and ensuring assets and equipment are maintained in good condition. What you’ll do: Call Updating – To ensure that all calls are updated daily with meaningful comments and that correct call update templates are used and completed fully on all calls. Asset input – To ensure that all assets are correctly entered into the system. User Satisfaction – To ensure that the user is satisfied with the service provision. Meet SLA Requirements – To repair identified problems to meet average contractual SLA requirements. All calls which can be resolved remotely is redirected back to the remote support team. Productive Call Rate – To ensure that the agreed upon number of calls are resolved per day. Productive Time – Maintain productivity of >75%. Instruments – To ensure that all company equipment are always kept in good condition (Desktop PC, Tablet/Charger/Cover). Closure Codes – To ensure that correct closure codes are used Workflows – Adherence to Call Management System/any assisted tool used workflows. Call Ageing – Ensure that no calls have aged past the agreed upon number of days and those which have, are escalated to ensure closure. All calls to be regularly updated correctly with relevant details. Problem-Solving – To listen and probe user problems, to accurately interpret cause and to resolve problem by following correct technical routines. Repeat Calls – To limit the number of recurring calls. HR Policies and Procedures – To ensure that all HR Policies and Procedures as well as BU Specific procedures are adhered to, e.g. house rules, timekeeping, housekeeping and dress code, etc. Faulty Hardware – To ensure that all faulty parts are replaced and that parts removed are returned to stores. Dockets/Job Cards – To ensure that all dockets/job cards are updated correctly with relevant details, within deadline provided. Documentation – To ensure that all forms required for processing are submitted on time – Expense claims/Leave/Standby/all other documentation. All travel claims information to correspond with calls assigned to individual in Call Management System. Training – To ensure that training is completed during required deadlines. Knowledge Sharing – FSE to ensure that he/ she has access and familiarizes themselves to all online knowledge documentation and ways of work. Your Expertise: Minimum 5 years desktop support experience. Good communication skills and fluent in English verbally and written. Some server and network support experience (advantage). Self-sufficient. Qualifications: International MCSE qualified or international equivalent A N ITIL Foundation V3 Soft skills Mobile Technology certifications Some server and network support experience Azure AD Other information applicable to the job: Location: Cape Town Work environment: Office Bound Physical demands: The physical demands of the job, including bending, sitting, lifting and driving Travel: Traveling might be required. Reliable car and Valid Driver’s license are required. Why work for us? If the daily grind makes you wonder if there’s more to life than work, get ready to discover a professional journey that embraces excellence without compromise. You’ve arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires. At our core, we’re challengers, disruptors, and innovators. We’re a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We’re talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small. iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.

View Job  Cape Town City Centre: Bar Man

Click Go Apply to apply online!


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town City Centre, Cape Town Region

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Cape Town: Engineering Lecturer posted by The Talent Room

A private higher education institution in Cape Town is seeking a qualified Engineering Lecturer to join their academic team.The successful candidate will be...


View Job
Engineering Lecturer

Cape Town: Sales Manager posted by Daisy JHB (Pty) Ltd

Staff ManagementSet targets, performance plans, and rigorous, objective standards for sales representatives.Meet with reps one-on-one weekly to review...


View Job
Sales Manager

Cape Town: Luxury Showroom Consultant – High-End Furnishes and Interiors Finishes posted by Lumina Personnel

Position Luxury Showroom Consultant High-End Furnishes and Interiors FinishesLocation Cape Town - Somerset WestSalary Basic Commission benefits.Market...


View Job
Luxury Showroom Consultant – High-End Furnishes and Interiors Finishes

Cape Town: Showroom Sales Consultant-Trade Specialist (Luxury Furniture, Textiles & Interior Finishes) posted by Lumina Personnel

Position Showroom Sales Consultant-Trade Specialist Luxury Furniture, Textiles amp Interior FinishesLocation Gardens - Western CapeSalary Basic Plus Comm...

View Job  Cape Town City Centre: Embedded Software Engineer

View Job
Showroom Sales Consultant-Trade Specialist (Luxury Furniture, Textiles & Interior Finishes)

Cape Town: Finishing Foreman posted by The Recruitment Pro

Minimum 5 years experience in finishing work on commercial or residential projectsStrong attention to detail with the ability to deliver high-end...


View Job
Finishing Foreman

Cape Town: OPERATIONS AND SALES SUPPORT EXECUTIVE posted by Tower Group

1.Operational support related to the OFOG divisionValue add in the supply chain by engaging with existing and future suppliers of equipment and allied...


View Job
OPERATIONS AND SALES SUPPORT EXECUTIVE

Cape Town: Operations Manager posted by Elchemie

Operations ManagerLocation Milnerton, Western CapeIndustry Facilities amp Cleaning Services Experience 5 - 10 yearsType Full-time Environment...


View Job
Operations Manager

Cape Town: Production Planner posted by Hire Resolve

Are you a detail-driven Production Planner ready for your next career-defining move? Our client, a well-established player in the fast-moving consumer goods...


View Job
Production Planner

Cape Town: Data Integrity and Systems Support Analyst posted by Hire Resolve

One of the countrys largest fruit exporters, offers a challenging role to a dynamic individualin the capacity of a Data Integrity and Systems Support...


View Job
Data Integrity and Systems Support Analyst

Cape Town: Sales Hunter – Urgently Required posted by bh.

This is not a job for the faint-hearted. This is for the hungry.Were looking for a high-performance sales closer - someone who thrives under pressure, moves...


View Job
Sales Hunter – Urgently Required

Cape Town: Centre Manager (Paarl) posted by Flair TM

Key Responsibilities1. Financial Management amp BudgetingPrepare and manage the centrersquos annual income and expense budgets.Track rental income,...


View Job
Centre Manager (Paarl)

Cape Town: People and Culture Manager posted by SET Consulting

People and Culture ManagerR1.8m plus bonusCape TownExcellent career opportunity with global FMCG market leader for a highly seasoned HR expert. Reporting to...


View Job
People and Culture Manager

Cape Town: Senior .Net Full Stack Developer posted by Plus1X Solutions (Pty) Ltd

Job Title Senior .NET Full Stack DeveloperLocation Cape TownJob Type 12 Month Contract Potential to convert to permRole OverviewWe are seeking a highly...


View Job
Senior .Net Full Stack Developer

Cape Town: MILLWRIGHT / WORKSHOP TECHNICIAN – Urgently needed posted by CROWN STAFFING Pty Ltd

MILLWRIGHT WORKSHOP TECHNICIAN required for BLACKHEATH CAPE TOWN position to start ASAPMillwright Trade Test certificate essential.Minimum of 2 years POST...

View Job  Cape Town City Centre: RMA Tester - Cape Town

View Job
MILLWRIGHT / WORKSHOP TECHNICIAN – Urgently needed

Cape Town: Project Manager posted by Hire Resolve

Location Ottery, Cape Town Type Full-Time On-Site Salary R 50nbsp000.00 Industry ManufacturingAn established industrial refrigeration company based in...


View Job
Project Manager

Cape Town: Structural Foreman posted by The Recruitment Pro

Structural Foreman with experience in concrete, high rise buildings, etc. Based in Cape Town.4-month contract. If both parties are happy at the end of the...


View Job
Structural Foreman

Cape Town: Technical Director–Network Planning & Optimization posted by Future Africa Consulting (Pty)Ltd

Responsibilities Provide strategic leadership for end-to-end radio and transmission network planning and optimization across multi-technology environments...


View Job
Technical Director–Network Planning & Optimization

Cape Town: Fleet Controller posted by Qetello

An exciting opportunity awaits a results-driven and detail-oriented Fleet Controller in the logistics industry based in Cape Town. Our client is seeking an...


View Job
Fleet Controller

Centurion: Financial Advisors Specializing in Health (Centurion and Cape Town) posted by AtripleA recruitment & temps

Financial Advisors Specializing in Health Centurion and Cape TownRole PurposeThe Financial Advisor specialising in Health will be responsible for acquiring,...


View Job
Financial Advisors Specializing in Health (Centurion and Cape Town)

Cape Town: Full Stack Engineer (Vue, Flutter or React Native) (Onsite CPT) posted by Datafin

Full Stack Engineer - Vue, Flutter or React Native Onsite - CPTEngineeringTechnicalCape Town - Western Cape - South AfricaENVIRONMENT A rapidly growing Cape...


View Job
Full Stack Engineer (Vue, Flutter or React Native) (Onsite CPT)

Cape Town: Senior Full Stack (AI) Engineer (TypeScript, Angular, Python, Node.js) (CPT Hybrid) posted by Datafin

Senior Full Stack AI Engineer TypeScript, Angular, Python, Node.js CPT HybridIT - Software DevelopmentCape Town - Western Cape - South AfricaENVIRONMENT A...


View Job
Senior Full Stack (AI) Engineer (TypeScript, Angular, Python, Node.js) (CPT Hybrid)

Cape Town: Sales Representitive posted by National Reps (Pty) Ltd

NATIONAL CONCERN SEEKS SALES REPRESENTATIVEWe are a National Sales Rep Company seeking a Sales Representative to complete our footprint in the Western Cape...


View Job
Sales Representitive

Cape Town: Occupational Health & Safety Officer posted by SA Metal

The company currently has a vacancy for a motivated, professional and attentive to detail Health and Safety Officer to join their team and drive company...


View Job
Occupational Health & Safety Officer

Cape Town: Mechanical Engineer posted by SA Metal

Job descriptionThe purpose of this position is to provide the essential technical knowledge, evaluate, select, and apply advanced engineering techniques to...


View Job
Mechanical Engineer

Cape Town: General Manager posted by Hire Resolve

A leading food manufacturer specializing in private-label perishable and shelf-stable foods is seeking an experienced General Manager to oversee all staff,...


View Job
General Manager

Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town City Centre, Jobs in Cape Town Region

More Jobs in Your Area