| Date | 2024-06-08 |
|---|---|
| Job Title | Infrastructure Team Lead |
| Employer | More Information |
| Salary | |
| Category | It Computing Software |
| Location |
Cape Town Region / Cape Town City Centre |
Job Summary
Our client is a UK based company with 25 years of experience in delivering IT services and infrastructure solutions to a wide range of customers across varied markets and locations. They are seeking a skilled Infrastructure Team Lead to join their dynamic team. Purpose of Role: The Infrastructure Team Lead will play a pivotal role in overseeing and mentoring our clients team of infrastructure analysts. This role involves monitoring key performance indicators (KPIs), managing work orders, and ensuring that service level agreements (SLAs) are met consistently. The successful candidate will also participate in innovation forums and work closely with senior management to identify automation opportunities and address proactive issues. Key
Responsibilities:
Mentorship and Staff Development: Mentor analysts through one-on-one sessions and career roadmap development. Develop personalised career roadmaps for each analyst, outlining clear goals, skill development opportunities, and milestones. Provide continuous feedback and support to help analysts achieve their professional goals and reach their full potential. Performance Monitoring: Regularly monitor KPIs using dashboards, ensuring tasks are completed efficiently and effectively. Work Order Management: Monitor the workloads of analysts based on work order details. Maintain accurate and up-to-date work order information to ensure seamless operations. Provide work optimisation and guidance in line with the ITIL framework. Innovation and Process Improvement: Actively participate in innovation forums to contribute ideas for process improvements and automation. Routinely inspect processes and ways of working and engage with senior management to ensure the teamis in a continuously-improving posture Assist senior management in identifying opportunities for automation and addressing potential issues proactively. Qualifications/Skill : Proven experience in a supervisory or leadership role, preferably within an operations or analytics environment. Strong analytical skills with the ability to interpret data and make informed decisions. Experience with and knowledge of ITIL and CoBIT methodologies Excellent communication and interpersonal skills, with a focus on mentoring and team Proficiency in using dashboards and monitoring tools such as ServiceNow and PowerBI to track performance metrics. Ability to work collaboratively with senior management and cross-functional team
Infrastructure Team Lead position available in Cape Town Region, Cape Town City Centre. This job position was posted by . The job has been posted on 2024-06-08 in the It Computing Software category
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