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Cape Town City Centre: Intern – Desktop Engineer I

Date 2024-11-02
Job Title Intern – Desktop Engineer I
Employer
More Information
Salary Negotiable
Category It Computing Software
Location Cape Town Region
/ Cape Town City Centre

Job Summary

Kickstart Your IT Journey as a Desktop Engineer I Intern Dive into the fast-paced world of IT with hands-on experience in troubleshooting, hardware setup, and user support. As a Desktop Engineer I Intern, you’ll be on the front lines of technical support, helping keep systems running smoothly while sharpening your skills in diagnosing issues, installing software, and configuring desktops. This role offers a real-world learning experience that builds the foundation for a future in IT. launchpad What you’ll do: Remote user support to users across 125 stores (South Africa and Namibia) General support of end-user computing for hardware, networking, printing, application, OS and boardroom equipment Set up and preparation of hardware for distribution to users. Achieve expected SLA and quality requirements and KPIs to support client contract objectives. Excellent verbal communication to deliver remote or telephonic support. Effective time and call management to support contractual objectives. Effective use of Call Management systems and tools to effectively measure delivery of services. Ensure effective resolution of calls within agreed timelines at expected service quality. Timeous escalation to ensure resolution within agreed timelines. Frequent and appropriate communication with users’ resolution of the progress of incidents and requests Your expertise: 5-7 Years of IT Experience in remote End User Support Must be experienced in Microsoft environment, practical approach, IT generalist. IT Experience in remote End User Support Experience in Network Support Qualifications required: National Senior Certificate/ Matric/ N3 A N Qualifications preferred : MCSE Hardware Certifications are advantageous. Mobility Support qualification ITIL Customer support soft skills Other information applicable to the opportunity: Contract Position Location : Cape Town (Onsite) Work environment : Remote support to clients, working within a team onsite at the client in an open plan office. Physical demands : Sitting, standing, bending, walking Travel : Must have own vehicle and valid driver’s license to travel to work and back. Why work for us? If the daily grind makes you wonder if there`s more to life than work, get ready to discover a professional journey that embraces excellence without compromise. You`ve arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires. At our core, we`re challengers, disruptors, and innovators. We`re a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We`re talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.

Intern – Desktop Engineer I position available in Cape Town Region, Cape Town City Centre. This job position was posted by . The job has been posted on 2024-11-02 in the It Computing Software category

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Cape Town City Centre: Intern – Desktop Engineer I

Date 2024-10-27
Job Title Intern – Desktop Engineer I
Employer
More Information
Salary Negotiable
Category It Computing Software
Location Cape Town Region
/ Cape Town City Centre

Job Summary

Kickstart your IT career as a Desktop Engineer Intern , where you`ll gain hands-on experience in troubleshooting, system support, and maintaining cutting-edge technology. Work alongside seasoned professionals, learning to resolve technical issues and provide top-notch desktop support. If you`re passionate about tech and eager to grow your skills, this is the perfect opportunity to jumpstart your journey in IT What you’ll do: Remote and onsite user support to users across 4 customers on the precinct General support of end-user computing for hardware, networking, printing, application, OS, and boardrooms equipment Set up and preparation of hardware for distribution to users Achieve expected SLA and quality requirements and KPIs to support client contract objectives Excellent verbal communication to deliver remote or telephonic support Effective time and call management to support contractual objectives Effective use of Call Management System and tools to effectively measure delivery of services Ensure effective resolution of calls within agreed timelines at expected service quality Timeous escalation to ensure resolution within the agreed timeline Frequent and appropriate communication with users wrt the resolution progress of incidents and requests Your expertise: IT Experience in remote End User Support Microsoft environment Experience in Network Support Customer support soft skills Strong problem solving Time management Qualifications required: National Senior Certificate A /or N Qualifications preferred: MCSE Hardware Certifications are advantageous ITIL Foundation Other information applicable to the opportunity: Contract Position (1 year) Location : Cape Town – Onsite Work environment : Working within a team onsite at the client Physical Demands : Assist with moving of IT equipment, walking between sites Why work for us? If the daily grind makes you wonder if there`s more to life than work, get ready to discover a professional journey that embraces excellence without compromise. You`ve arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires. At our core, we`re challengers, disruptors, and innovators. We`re a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We`re talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.

Intern – Desktop Engineer I position available in Cape Town Region, Cape Town City Centre. This job position was posted by . The job has been posted on 2024-10-27 in the It Computing Software category

Click Go Apply to apply online!


You might also like to look at the available jobs in the same area.

View Job  Cape Town City Centre: Public Sector Partnerships Manager

Apply directly for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.

We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.


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Posted in Jobs in Cape Town City Centre, Jobs in Cape Town Region

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