Job Description
About the Role
The IT Call Planner is responsible for managing and resolving customer reported faults in our system, ensuring timely dispatch of technicians and effective communication with internal and external stakeholders.
Key Responsibilities
- Log all customers reported faults on the system.
- Manage and track the reported fault.
- Dispatch the Technicians to attend to the reported fault.
- Capture the reported fault progress status on the system.
- Update both internal and external customers wrt fault logged.
- Ensure you receive all Job Cards back from technicians.
- Process all Job Cards on the system.
- Ensure all documentation is filled.
- Update multiple systems where needed.
Requirements
- Excellent written and verbal skills.
- Positive attitude.
- Excellent organisation skills.
- Excellent analytical and problem-solving skills.
- An ability to work to tight deadlines and within constraints.
- Good Listening skills.
- Ethical Team player.
- Ability to perform under pressure.
- Able to work independently.
- An understanding of the service delivery environment and stakeholder interests.
Qualifications
- Formal education/certifications not specified in original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Cape Town Region
The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.
In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.
Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.
The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.
For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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