Job Description
About the Role
We are seeking an experienced IT Support Engineer – Level 2 to join our team in Cape Town City Centre. As a key member of our support team, you will handle advanced technical issues, act as an escalation point for L1 engineers, and ensure high-quality support across client environments.
Key Responsibilities
- Respond to and resolve escalated support tickets within SLA.
- Diagnose and troubleshoot complex hardware, software, and network problems.
- Perform root cause analysis and implement long-term solutions.
- Install and configure hardware, software, servers, and networking equipment.
- Manage user accounts, permissions, and access control.
- Perform maintenance, patching, and system updates.
- Monitor system health using RMM tools and proactively prevent issues.
- Provide end-user support, training, and guidance.
- Collaborate with L1, L3, and specialist teams; escalate issues where required.
- Maintain accurate documentation and contribute to knowledge base articles.
- Adhere to security protocols and support SOC-driven security initiatives.
- Mentor L1 engineers and support continual service improvement.
Requirements
- CompTIA A certification
- CompTIA Network+ certification
- CompTIA Security+ certification
- MS-102: Microsoft 365 Administrator certification
- AZ-104: Microsoft Azure Administrator certification
- 2–4 years’ experience in IT Support (MSP environment advantageous)
Qualifications
- Bachelor’s degree in IT or related field
Salary & Benefits
- Salary range to be discussed
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Cape Town Region
The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.
In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.
Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.
The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.
For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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