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Cape Town City Centre: IT Support Engineer – Level 2

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Job Description

About the Role

We are seeking an experienced IT Support Engineer – Level 2 to join our team in Cape Town City Centre. As a key member of our support team, you will handle advanced technical issues, act as an escalation point for L1 engineers, and ensure high-quality support across client environments.

Key Responsibilities

  • Respond to and resolve escalated support tickets within SLA.
  • Diagnose and troubleshoot complex hardware, software, and network problems.
  • Perform root cause analysis and implement long-term solutions.
  • Install and configure hardware, software, servers, and networking equipment.
  • Manage user accounts, permissions, and access control.
  • Perform maintenance, patching, and system updates.
  • Monitor system health using RMM tools and proactively prevent issues.
  • Provide end-user support, training, and guidance.
  • Collaborate with L1, L3, and specialist teams; escalate issues where required.
  • Maintain accurate documentation and contribute to knowledge base articles.
  • Adhere to security protocols and support SOC-driven security initiatives.
  • Mentor L1 engineers and support continual service improvement.

Requirements

  • CompTIA A certification
  • CompTIA Network+ certification
  • CompTIA Security+ certification
  • MS-102: Microsoft 365 Administrator certification
  • AZ-104: Microsoft Azure Administrator certification
  • 2–4 years’ experience in IT Support (MSP environment advantageous)

Qualifications

  • Bachelor’s degree in IT or related field

Salary & Benefits

  • Salary range to be discussed

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About IT / Computing / Software Jobs in Cape Town Region

The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.

In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.

Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.

The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.

For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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Practice common interview questions with a friend or family member to build confidence.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

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Cape Town City Centre: IT Support Engineer – Level 2

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Job Description

About the Role

We are seeking an experienced IT Support Engineer – Level 2 to join our team in Cape Town City Centre. As a key member of our support team, you will be responsible for providing high-quality technical support across client environments, acting as an escalation point for L1 engineers, and ensuring timely resolution of complex technical issues.

Key Responsibilities

  • Respond to and resolve escalated support tickets within SLA.
  • Diagnose and troubleshoot complex hardware, software, and network problems.
  • Perform root cause analysis and implement long-term solutions.
  • Install and configure hardware, software, servers, and networking equipment.
  • Manage user accounts, permissions, and access control.
  • Perform maintenance, patching, and system updates.
  • Monitor system health using RMM tools and proactively prevent issues.
  • Provide end-user support, training, and guidance.
  • Collaborate with L1, L3, and specialist teams; escalate issues where required.
  • Maintain accurate documentation and contribute to knowledge base articles.
  • Adhere to security protocols and support SOC-driven security initiatives.
  • Mentor L1 engineers and support continual service improvement.

Requirements

  • CompTIA A certification
  • CompTIA Network certification
  • CompTIA Security certification
  • MS-102: Microsoft 365 Administrator certification
  • AZ-104: Microsoft Azure Administrator certification
  • 2–4 years’ experience in IT Support (MSP environment advantageous)
  • Strong experience with Microsoft 365, Azure, AD, and networking

Qualifications

No formal education or certifications mentioned.

Salary & Benefits

No salary information provided.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About IT / Computing / Software Jobs in Cape Town Region

The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.

In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.

Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.

The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.

For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.

View Job  Sandton: Intermediate Business Analyst (Fintech/Payment Systems) - (PERMANENT)


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement


Advertisement



Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town City Centre, Cape Town Region


Job Seeker Tip

Always arrive 10-15 minutes early for interviews to show punctuality and reliability.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

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Cape Town City Centre: Machine Setter

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Manufacturing

Job Description: Complete all machine and component setups according to job specifications and timelines Verify setup accuracy, align tooling, and…

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View Job

Mbombela: Junior Payroll Specialist

Jobs in Ehlanzeni February 13, 2026
Accounting Finance

🧾 Key Duties & Responsibilities Assist with the preparation and processing of monthly payroll Capture and maintain accurate employee payroll…

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Bela-Bela: Technician

Jobs in Bela-Bela February 13, 2026
Engineering

Required: Proficient knowledge of mechanical, electrical and hydraulic systems used in the agricultural / heavy equipment. Qualified Diesel Mechanic (Trade...

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Browse Employers

View All

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Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town City Centre, Jobs in Cape Town Region

More Jobs in Your Area