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Cape Town City Centre: Key Account Manager

Key Account Manager

Posted on 2025-04-10

Job Summary

Key

Responsibilities:

Manage a portfolio of key clients across all stages of the customer lifecycle. Build and maintain strong relationships with executive stakeholders. Track service levels, payment cycles, credit notes, and write-offs. Drive accuracy in data integrity, estimate submissions, and reporting. Monitor lost business and red accounts; log call plans via MS Dynamics. Coordinate rate negotiations, customer training, and client satisfaction surveys. Ensure compliance with SOPs, safety standards, and internal reporting protocols. Support tender processes and provide ad hoc reporting to management. Lead contract negotiations and manage risk across accounts. Present and implement new services, solutions, and continuous improvement strategies. Proactively identify growth opportunities within existing accounts. Maintain up-to-date client documentation and oversee account updates. Deliver client SLA reporting, performance reviews, and executive business updates. Minimum

Requirements:

Completed BCom in Logistics (Post-graduate qualification advantageous) 8 years` experience in freight forwarding and logistics Strong background in customer-facing roles Proficient in advanced Excel and MS Dynamics Proven experience working within the freight or logistics industry

Key Account Manager position available in Cape Town Region, Cape Town City Centre. This job position was posted by . The job has been posted on 2025-04-10 in the Transport Logistics Warehouse category

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