The ideal professional will have a strong feel for service journeys and knows how to turn strategy into a clear, delivery-ready roadmap. The role sits in a mature, technology-focused environment where Agile ways of working are fully embedded and cross-functional collaboration is the norm. Additionally this role is suited for a Product Owner that thrives in guiding the vision for customer-servicing capabilities, translating strategic goals into features and ensuring teams stay aligned on priorities. The environment values curiosity, calm decision-making, and someone who can connect business needs with customer experience in a practical, grounded way. Key responsibilities (among others) Setting and communicating the product vision so teams and stakeholders are aligned Translating broader business goals into a prioritised and continuously updated roadmap Working closely with teams and stakeholders to validate needs, gather requirements, and shape delivery Owning and refining the product backlog; focusing on value and clarity Contributing to Agile ceremonies; keeping momentum and removing ambiguity Writing user stories and acceptance criteria that are clear, testable, and aligned to user value Supporting the full product lifecycle; from concept to continuous improvement Keeping an eye on the market; understanding competitors, trends, and customer expectations Tracking performance using agreed metrics; identifying opportunities for optimisation Using research and data to validate product decisions and maintain customer-centricity Key requirements A degree in IT, Computer Science, or similar Certifications that support PO/PM capability; SAFe PO; POPM; ICP or similar Solid experience as a Product Owner or similar product management role A strong understanding of Agile; Scrum; Kanban; SAFe Confidence communicating with technical and non-technical teams; with presentation and collaboration skills to match Ability to work in a hybrid model with multiple contributors Strong prioritisation skills; grounded in value delivery Creative problem-solving and a willingness to rethink assumptions Familiarity with lifecycle and delivery tools such as Jira; Miro Knowledge of Microsoft Dynamics 365 would be an advantage Understanding of financial-services environments Experience with customer-centric service design; analytics; and data-driven decision-making Core competencies required: Strategic thinking with an enterprise-wide view Collaborative communication Comfort with change; both delivering it and helping others adapt Analytical thinking; using data to guide decisions Customer-centred mindset Backlog ownership and accountability

Skills & Experience: Prove you can keep the ideas flowing and the delivery glowing! Backlog Brilliance: User story mastery, acceptance criteria clarity, and sprint planning precision Stakeholder Voltage Management: Balancing executive vision, user needs, and technical reality Market Illumination: Competitive analysis, customer discovery, and product validation that shines Agile Current Control: Scrum, Kanban, and SAFe methodologies that keep teams powered up Data-Driven Insights: Analytics, A/B testing, and metrics that light the path to success Qualification: Tertiary is preferred Contact JADE PERUMAL on