Job Description
About the Role
We are seeking a highly organised and detail-oriented Property Helpdesk Coordinator/Property Admin to join our UK-based property management team in Cape Town. As the first point of contact for helpdesk enquiries, you will be responsible for triaging incoming calls, allocating tickets, and supporting system administration while coordinating communication between residents, contractors, and internal teams.
Key Responsibilities
- Demonstrate proven experience in a busy administrative role within the real estate sector or a related field.
- Act as the first point of contact for helpdesk enquiries by triaging incoming calls and requests.
- Log, prioritise, and allocate tickets through the helpdesk system to the appropriate team members.
- Update and maintain resident systems and databases including Ping, Bluebox, Building Link, and Quooda.
- Coordinate communication between residents and teams through the Ping resident app and assist with its rollout.
- Support the scheduling of property compliance services including HIU and FCU servicing.
- Provide administrative support to the Property Manager, Senior Property Manager, and wider property management team.
- Assist with the organisation and tracking of apartment fire door inspections in collaboration with the technical service team.
Requirements
- Previous experience providing administrative support to multiple colleagues in a fast-paced environment.
- Experience working within the UK property sector or supporting UK property management operations remotely.
- Background in property management, facilities, construction, maintenance, or a similar field.
- Proficient in Microsoft Word, Excel, and Outlook.
- Strong attention to detail, organisation, and time management abilities.
- Understanding of UK property management practices.
Qualifications
- Formal education/certifications not specified.
Salary & Benefits
- R35 000 per annum.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Admin / clerical / secretarial Jobs in Cape Town Region
The admin, clerical, and secretarial roles in Cape Town region are typically found across various industries, with the financial services sector often being a common employer. Generally, these positions require administrative support to ensure efficient office operations, communication, and record-keeping. Typically, individuals in this field work in a fast-paced environment, providing essential support to teams and organisations.
In terms of compensation, salaries for admin, clerical, and secretarial roles vary widely depending on factors such as experience, company size, industry sector, and level of seniority. Broadly speaking, common salary ranges for these positions range from R30 000 to R60 000 per annum, although it’s essential to note that actual salaries can differ significantly based on individual circumstances. For example, experienced professionals in larger organisations or those working in high-demand industries may earn higher salaries.
Common skills required for admin, clerical, and secretarial roles include proficiency in Microsoft Office applications, excellent communication and interpersonal skills, attention to detail, organisational abilities, time management, and adaptability. Additionally, having experience with HR systems, accounts payable, and inventory management can be beneficial in some instances. Typically, individuals in this field are expected to be highly organised, efficient, and able to work well under pressure.
These roles are commonly found in a range of industries, including financial services, technology, manufacturing, and healthcare. In the finance sector, for instance, administrative professionals may support investment teams or manage accounts payable and receivable. In the technology industry, they may provide technical support or assist with project coordination. Manufacturing organisations often require admin staff to handle logistics, inventory management, and order processing.
Career development opportunities for individuals in this field are generally good, with many graduates progressing into senior administrative roles or moving into related fields such as human resources, marketing, or business administration. With experience and additional training, admin professionals can advance to specialist positions, such as executive assistants, operations managers, or team leaders.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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