Job Description
About the Role
As our Residences Director, you are the heartbeat of Mama’s residences — the one who makes every stay seamless, stylish, and unforgettable. You create homes, communities, and experiences that leave residents and owners raving. You lead and inspire your team, and keep everything ticking behind the scenes — while keeping Mama’s signature energy alive everywhere.
Key Responsibilities
- Lead and orchestrate the complete homeowner journey — from Handover , Welcome & Orientation , The Art of Living Well , Community , Seamless Living , to Rental Program management (if applicable).
- Make every moment memorable.
- Set and maintain Mama-level service standards through operational procedures that create “the grandest of feelings” .
- Build lasting relationships with homeowners. Be their go-to for all residential needs, lifestyle enhancements, and advice that makes life effortless and delightful.
- Oversee property operations — maintenance, security, concierge, housekeeping, and amenities — ensuring pristine spaces where residents thrive and feel cared for.
- Work across teams — Property & Maintenance, Lifestyle & Domestic Services, Hospitality Services, Community & Communication, and Security & Access — to deliver seamless, integrated experiences.
- Manage budgets, track performance, and optimize resources without ever compromising on excellence or resident satisfaction.
- Lead, inspire, and develop your team. Foster a culture of excellence, charisma, and thoughtful service.
- Coordinate with Homeowners Association management to ensure transparent communication, effective governance, and community harmony.
- Implement and monitor protocols to keep residents safe while maintaining a welcoming, relaxed environment.
- Collect feedback, analyze trends, and continuously improve services to delight homeowners and maintain a competitive edge.
- Represent the residences in the local community, delivering authentic destination experiences, coordinating events, and creating meaningful connections.
- Work hand-in-hand with the hotel team to champion collaboration, enhance service delivery, and bring the Mama energy across all touchpoints.
Requirements
- Senior hospitality professional with a proven track record in residences, serviced apartments, or luxury long-stay operations
- Hands-on, operationally brilliant, and strategically minded
- Inspires and leads with confidence , charisma , and authority
- Organized, decisive, and can juggle multiple priorities without breaking a sweat
- Thrives under pressure and turns challenges into opportunities
- Knows budgets, forecasting, and operational KPIs like the back of your hand
Qualifications
- Formal education/certifications (Bachelor’s, LLB, Matric, etc.)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Western Cape
The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.
Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.
Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.
The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.
For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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